Change Wrap-up-IT Change Management Cloud

RFC Change Wrap-up & Induced Problems-Giva eChangeManager

The Change Manager performs wrap-up tasks and documents them in the under the “Change Wrap-Up” tab. The purpose of the Change Management process is to learn from experience. The wrap-up encourages documenting problems that occurred during the change so others will learn with updated Standard Operating Procedures. The Change Manager also documents any induced problems. The Status = CLOSED and the Change Manager has the option to enter change costs if your organization wants to track the cost of changes. These optional categories are: Total Material Cost, Total Resources Cost and Total Charge Back Cost if you are charging back expenses to a department.

The change manager should also indicate if there are any induced problems from the change.


To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms