Custom and Standard Reports-IT Change Management Software

Dashboard & Reporting-Giva eChangeManager

Giva eChangeManager has many pre-defined and customizable reports to help the Change Manager monitor the change process. You can select your favorite Reports by clicking on the star next to the name of the report. These reports will be placed on the gray panel on the right side of the reports tab and also appear on a drop down menu when you touch on “Reports” in the main navigation.

Report Features

Data Download

  • The “Create Download” link allows you to download the report data for use in other applications such as Excel or Access.
  • The “Create PDF” link allows you to create a PDF file of the report.
  • The “Email PDF” link allows you to create a PDF file of the report and email that PDF file.

Data Sorting

Every report has multiple views. Simply click on the column heading to sort by the data in that column.

Drill Down

Every report has embedded hyperlinks that allow you to drill down to see the raw data. For example, a report may show a simple view of the change totals for each service group. If you click on a single service group name, the report changes to show each RFC for that service group.


To learn more, view the eChangeManager demo!

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms