RFC Change Closed Code-IT Change Management Software

Posted: July 6, 2010 10:24 AM
Categories: Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices

Easy-to-use Change Closed Code Report-Giva eChangeManager

This report allows you to view closed changes by the ”success” of those changes. This is valuable information for process improvement by helping to increase the number of successful change implementations. You can further refine the report by selecting Service Group(s), Priority Code(s), Scope(s), Change Category(s) and date range.

To learn more, view the eChangeManager demo!

Client Success

50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
60% reduction in the 5 year Total Cost of Ownership (TCO)
Saved at least 1 FTE due to lower ongoing administration
Saved 1 week per month due to easy to use reports

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Increased to 90% achievement in meeting service level agreements
70% reduction in generating reports and admin; eliminated 35 hours/month
50% faster to create/assign a service request
60% increase in information captured during the initial phone call
50% increase in the number of service requests created due to intuitive design

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80% increase in productivity by using Giva's dashboards and reports
60% increase in meeting service level agreements
45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
50% increase in productivity by using Giva's integrated custom forms

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