Induced Problems Report-IT Change Management Software

Easy-to-use Induced Problems Report-Giva eChangeManager

This report lists all changes that had induced problems associated with them. These could come from the help desk by running a Root Cause Analysis report for incidents caused by changes or from the implementer or the Change Manager by entering relevant information into the change record. The purpose of this report is to determine root cause so that your organization can continually improve the change management process. This report allows you to query by Service Group(s), Priority Code(s), Scope(s), Change Category(s) and date range. You can also query on a single Change Request Number.


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Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms