Posted: July 4, 2012 6:22 AM
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices
Categories: Insights For Customer Service Leaders , Outsourced Customer Service, Outsourced IT Help Desk, Healthcare, Outsourced Call Center, Technology, Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Hospitals, Customer Service Best Practices
This report allows you to determine if, as you add knowledge base records, there is an increase in the First Contact Resolution. There should be a strong link, if you knowledge articles are valuable.
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