IT Cost Management Fully Examined Plus How to Implement Cost Controls
IT cost management is essential for running any modern IT operation. It's also essential for providing IT services for clients.
Incident Escalation: What It Is and How to Design Triggers and Policies
We've all been there, stuck on hold with customer support, hoping to be escalated to someone who can actually fix the issue. That's just one situation for escalating incidents, but there can be many other reasons.
IT Asset Management Best Practices: How to Maximize Value, Security, and Compliance
Effective IT Asset Management (ITAM) is the best way to make sure an organization gets the most value from its technology hardware, software, and cloud-based solutions.
A Practical Guide to Customer Service Management: Strategic Tools, and Best Practices
We already know that business revolves around your customer, and attracting new buyers and retaining your most loyal ones is critical to success and longevity. Enter Customer Service Management.
Incident Classification Fully Examined: Best Practices and How-To's
Incidents are an inevitable part of business operations and are not all created equally. That's where incident classification comes into play.
Giva's Incident Resolution Guide for IT Leaders and CIOs
Every incident resolution in IT Service Management (ITSM) and DevOps starts with a problem. A customer (also known as a user) has a problem, and they need the IT team's help to resolve it.
What Is IT Service Delivery? Key Aspects Plus Benefits, Challenges and Trends
IT service delivery is often behind the scenes, but it's one of the most important parts of keeping a business running smoothly. It's how IT teams manage requests, resolve issues, roll out updates, and support the tools and systems everyone relies on day to day.
Top 10 ITSM Best Practices Plus Action Items for CIOs and IT Leaders
IT Service Management (ITSM) aligns IT operations with what a company or organization needs. ITSM covers the needs of staff, customers, and business leaders, with the aim of ensuring that IT supports, empowers, and improves every aspect of an organization's operations.
Customer Service Reporting: How to Use Metrics to Measure Customer Experience
Learning about how your customers perceive your business and their experience with your products or services can be a big mystery. In addition, understanding the strengths and weaknesses of your customer service department can be convoluted. That is unless you implement routine customer service reporting.
Call Center Quality Assurance: Best Practices and Strategic How-To Guide
Delivering exceptional customer experiences is not only about answering calls quickly but focuses on how well every interaction is handled. That's where call center Quality Assurance (QA) comes in. It's the backbone of consistent service, operational efficiency, and ongoing improvement for companies that take customer support seriously.
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