Giva Blog Categories : Security

Customer service is integral to the success of any organization that sells a product or service. Loyalty and retention are both built off of the very principle of customer service. When your customers are happy, they will likely return and recommend your business to their friends, family, and co-workers. With that being said, customer service is an evolving sector that requires organizations to remain current and efficient. How is this done?

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In September of 2020 amid the COVID-19 pandemic, the computer systems of a major U.S. hospital chain, Universal Health Services, representing over 400 locations, came under a ransomware attack. Over the course of a weekend, all computers went down and staff was rendered digitally powerless and forced to function manually via pen and paper, including updating patient information and handwritten prescriptions. This example, among many others, serves as a reminder that no one organization or person is safe from a potential cyber-attack. Oftentimes the best defense is being well-prepared for the inevitable.

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Statistics compiled by Techjury reveal that in the last decade, there have been over 2,550 data breaches in the U.S. healthcare industry, with millions of records being affected. If this is not enough to heighten the level of concern of several healthcare companies, the next statistic will. By the end of 2020, security breaches are expected to cost the healthcare industry 6 trillion dollars. This is a significant increase from the $3 trillion figure projected in 2017.

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The COVID-19 pandemic continues to move dangerously through countries across the world. Its effects can be felt by businesses, large and small, that have had to shut their doors for an extended period of time in hopes of slowing its spread.

Throughout this time, hospitals have been our most essential resource in terms of battling the pandemic and caring for patients. Walk-in clinics and other healthcare facilities that are not hospitals have had to shut their doors, opting to care for patients through telehealth systems instead. Though we will not know the extent of mass telehealth use and adoption until after economies open, and the virus is behind us, we can draw safe conclusions to the fact that they have been well widely-used by patients thus far.

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Demand for cloud-based solutions, whether for personal or business use, has grown exponentially in recent years. According to the Hosting Tribunal, the global public cloud computing market is set to exceed $330 billion in 2020 alone.

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At the onset of the Covid-19 pandemic, many healthcare providers were sent "scrambling" to transition their clinics from in-person to telehealth operations. The U.S. Department of Health and Human Services (HHS) moved quickly to ease regulations for healthcare providers, ridding them of some of the stress associated with meeting certain HIPAA compliance criteria.

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If you have used a computer, you have likely heard of ransomware. Whether you know it or not, there is a good chance you may have even encountered an attempted attack at one point.

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There has been exponential growth in cyberattacks since the onset of the COVID-19 pandemic.

• FBI investigators have observed a 300% increase in cybercrime events
• The first half of 2020 logged more than 445 million cyber attacks
• In March of 2020 alone, COVID-19-themed spear phishing emails skyrocketed 667%

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Nowadays, more than ever before, we are reminded to stay on top of our hygiene. Whether it is frequently washing our hands, sanitizing work stations, or keeping our distance from others, regular practice is key to preventing illness.

As we develop routines to keep ourselves physically clean, it is important to ensure that we also do not neglect the regular protocols that our technology demands. From computers to mobile phones and everything in-between, there are approximately 200 billion connected devices worldwide. These very devices are often home to our most sensitive data. Keeping these items safe from hackers, viruses, and malfunctions requires regular upkeep. With this in mind, we have a few important considerations for building out a new or stronger "immune" system for your cybersecurity hygiene plan.

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