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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Healthcare IT Professionals Making Data Security a Priority

Healthcare Data Security

The health IT spending intentions survey conducted by TechTarget reveals that security is a top priority in the healthcare industry. The healthcare record is a valuable target for hackers and scammers, as it contains personal information, medical history and payment information.

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Hospitals Vulnerable to Camouflaged Malware Infiltration

Hospitals & Malware

Data security in the healthcare industry is crucial for patient health and safety. By using camouflaged old malware, cyber attackers have been able to penetrate existing data systems. Old malware using a new identity render these viruses unidentifiable by antivirus systems used in the healthcare industry.

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CIO Healthcare Exchange 2016

CIO Healthcare Exchange 2016

Mark your calendars for the CIO Healthcare Exchange, taking place September 25th through the 27th, 2016 in Irving, Texas. At this event, there will be a multitude of discussions focusing on Electronic Health Records (EHR) and how various health organizations have employed EHR through a myriad of models.

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The Benefits of Ethical Hacking

Ethical Hacking

Can you imagine a world where hacking was no longer a threat and security was stronger than ever? This is potentially the future of technology if efforts strive to invest time and money into a new generation of so-called "white hat' hackers.

In a recent article on Medical Economics' website, Giva proposes a 5-to-1 ratio of software developers to ethical hackers. This article calls for hefty fees that should be paid to registered ethical hackers for finding weaknesses or gaps in a company's system. Due to the good money opportunity by taking this path, it would persuade those with hacking skills to use their skills to improve technology instead of attacking it. A better future starts with the decision to work for it, and the development of an ethical hacking field is a crucial first step towards a brighter one.

How Mobile Can Help Productivity in Hospitals

Healthcare & Hospital Mobile Technology Apps

Mobile applications have become a part of everyday life, from entertainment to organizational templates, but apps also have immeasurable potential to increase productivity in the workplace. Huffington Post recently published one of Giva's articles, "Using Mobile Applications to Increase Hospital Productivity," to increase awareness of how useful apps can be when they are put to work.

Hospitals are home to arguably the most fast-paced team of professionals because, when lives are in your hands, there is no room for hesitation or delay. If given the opportunity, mobile applications can drastically increase productivity in the hospital front office, back office, and in the Cloud while ensuring clear communication between doctors and patients.

New Ways to Combat Healthcare Data Breaches

Healthcare Data Breaches

Do you feel uneasy writing out all of your personal information in a hospital waiting room? You are not alone and your worry is not without reason. Data breaches are becoming more and more frequent, and identity theft has become a sustainable business that will not be eradicated at any time in the near future.

In Giva's recent article, "Healthcare Data Breaches on the Rise: Implications and Solutions" published by Becker's Health IT & CIO Review, a new solution is proposed in a way which renders the data "valueless" to hackers. The article explains a new system that, once implemented fully, would provide aliases for each patient so that hospitals and healthcare workers can focus on their already-challenging jobs instead of worrying about also protecting vast amounts of Protected Health Information (PHI).

HIPAA Compliance Audits Underway in 2016

HIPAA Compliance Audits

Is your company HIPAA compliant? If you work for a hospital, health care provider, health plan or related business associate, and if your answer is no or unsure, then it is time to get on board because compliance audits are already underway this year. Although there are currently no official HIPAA compliance certifications or programs, there are training companies that offer certification credentials ensuring your company's thorough awareness of the contents of the policies.

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3 Tips to Prepare for 2016 HIPAA Audits

HIPAA Audits

The U.S. Health and Human Services (HHS) Office for Civil Rights (OCR) first began conducting HIPAA audits in 2014 and is continuing with phase two this year. The purpose of these audits is to ensure the protection of each individual's personal information. The second phase examines decryption and encryption, facility access controls, and additional high risk areas that have yet to be specified. If your company is being audited, it will receive an audit notification letter from the OCR and should plan for an estimated 30 to 90 day procedure.

With this knowledge, your company can begin to prepare for the assessments to make certain that you are ready.

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Giva Customers Are Talking! Athens Regional Health System Case Study

Athens Regional Health System

Athens Regional Health System is one of northeast Georgia's largest healthcare systems. ARHS is made up of an acute care hospital with 350-plus beds, four urgent care centers, a network of quality physicians and specialists, and a home health agency. ARHS was named the Large Hospital of the Year for the State of Georgia by the Georgia Alliance of Community Hospitals. Today, ARHS is recognized as one of the top 100 hospitals in the nation preferred by women.

The Challenge

Having a quality IT system is critical in running any efficient business, and a large hospital such as ARHS is no exception. Louis Duhé, Vice President and CIO, says that the hospital needed a new solution to their IT needs—one that was more efficient than their current in-house developed help desk application.

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Healthcare Customer Service

Healthcare & Patients Customer Service

Good customer service is important in any industry, but especially in healthcare. Businesses in the healthcare industry need to put more emphasis on providing patients with good customer service. Patients are essentially the customers of the healthcare industry and their happiness is key. Providing better customer service will go a long way towards improving healthcare.

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