Rising Data Breaches in Healthcare: A Snapshot

Rising Data Breaches in Healthcare A Snapshot

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Statistics compiled by Techjury reveal that in the last decade, there have been over 2,550 data breaches in the U.S. healthcare industry, with millions of records being affected. If this is not enough to heighten the level of concern of several healthcare companies, the next statistic will. By the end of 2020, security breaches are expected to cost the healthcare industry 6 trillion dollars. This is a significant increase from the $3 trillion figure projected in 2017.

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Top Alternatives to Improve Customer Service Wait Times

Top Alternatives to Improve Customer Service Wait Times

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"Your call is important to us. Please hold for the next available representative." If you have ever called into a customer service department before, there's a good chance you've heard an iteration of that line on more than one occasion. Some companies have learned methods to tame the wait time beast and established excellent customer service best standards, while others are still losing the battle.

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The Top 3 Reasons Your Organization Should Implement Help Desk Software

The Top 3 Reasons Your Organization Should Implement a Help Desk Software

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Let's face it, most of us have probably, at one time or another, had a desktop filled with several spreadsheet files to track varying metrics involved in our roles. You might still be doing this today. Though this may work for some people, there certainly has to be a better way to track the key metrics (and other more basic ones as well) in your organization. We are happy to report that a more organized and efficient service is available, and it comes in the form of help desk software.

If you aren't familiar with this type of program, we will be going through some of its top benefits in this post. It may just convince you to suggest it to your IT leader at your next meeting!

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3 Emerging Trends in Call Center Customer Service

3 Emerging Trends in Call Center Customer Service

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Traditionally, call centers monitor the calls of customer service employees using methods such as random call monitoring selection, consistent monitoring of a small sample size of employees, and a checklist that evaluates the efficiency of the call. This is all done to decrease variations between calls, increasing customer quality experiences, and combining all of the data gathered in hopes of creating a standard for all future interactions.

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3 Helpful Tips on Balancing Cybersecurity and Innovation

3 Helpful Tips on Balancing Cybersecurity and Innovation

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In the past, the concept of cybersecurity and innovation complementing each other was considered odd. Today, it is not only normal, but expected from CIOs. However, the stereotype that digital transformations and other forms of innovation would increase the occurrence of security incidents continues to affect organizational development.

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Verizon 2020 Data Breach Findings You Need to Know

Verizon 2020 Data Breach Findings You Need to Know

Photo Attribution: Preechar Bowonkitwanchai/Shutterstock.com

The Verizon enterprise has recently issued its 2020 Data Breach Investigations Report (DBIR). The report analyzes security compromises between November 1, 2018 and October 31, 2019. It investigates cyber attack tactics, parties responsible, commonalities, motivations and popular victims, as well as helps to recommend cybersecurity measures that organizations should be adopting. Here are several key conclusions drawn from the report.

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3 Important Ways to Protect Data in Your Telehealth Practice

3 Important Ways to Protect Data in Your Telehealth Practice

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Though aimed at being a convenient alternative, telehealth practices must do their best to replicate in-person visits. With that being said, all data being shared between patient and provider is done virtually, meaning that extra precautions should be taken to protect sensitive personal health information (PHI).

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Easy Steps to Automate and Improve Your Customer's Telehealth Experience

Easy Steps to Automate and Improve Your Customer's Telehealth Experience

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Healthcare's shift into a digitized industry with telehealth is also becoming a shift into a better customer experience. Historically, patients may receive accurate and excellent healthcare, but at the expense of a high quality customer experience.

However, with the increasingly competitive telehealth market that can now reach further than just the vicinity of a local clinic, doctors must start heavily factoring in customer experience with their telehealth services. There are multiple ways to achieve this, from employing UX/UI designers who enhance hospital and clinic sites or apps to even rebrand your organization's infrastructure in a customer-centric method.

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What You Need to Know About HIPAA Compliance During COVID-19

What You Need to Know About HIPAA Compliance During COVID-19

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The spread of COVID-19 into North America has left businesses and people scrambling. When it comes to healthcare, people are asking questions like, "What do I do if I am unwell and need to see a doctor?" and "Is my doctor even open?"

For the safety of patients and providers alike, most doctors' offices, which are not hospitals, have had to shut their doors temporarily during the COVID-19 pandemic. Many have transitioned to online patient care, better known as telehealth. For providers who may not have had to make this type of arrangement before, setting up this service can be a daunting task, especially if you would like to provide a service that runs smoothly. You can learn more about the tech you will need to get started in Giva's article, "What You Will Need to Set Up a Telehealth Practice: The Essentials".

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3 Reasons to Host Your Customer Service Solution in the Cloud

3 Valuable Tips to Enhance Cybersecurity in a Law Firm

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Customer service can become a business' most powerful asset to gain new clients and retain existing ones. There may be situations where a great customer experience can prove even more important than the product or service itself. Therefore, a customer service strategy is crucial to the success of any business. There are multiple methods that organizations can use to create and build an outstanding customer experience culture. According to Nippon Telegraph and Telephone Corporation's (NTT), 2020 Global Customer Experience Benchmarking Report, there are several proven reasons why consolidating CX channels and moving customer service to a single platform cloud-hosted solution can be a wise and profitable move for any organization.

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