6 Key Components of a Service Level Agreement (SLA)
What specifically needs to be included in a service level agreement? Which aspects are described in an SLA? In this post, we explain the 6 common elements of a service contract.
The Importance of Good Grammar in Customer Service Chat
It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.
Customer Service Apologies: Saying "Sorry" in Scripts, Phrases and Examples
Customer service apologies are something every business will eventually need to deliver. Mistakes happen, like a delayed shipment, a billing error, a support interaction that missed the mark, and how your team responds in those moments shapes whether customers stay or walk away. The idea of acknowledging fault can feel uncomfortable, but handled well, a sincere apology is one of the most effective tools for preserving customer relationships.
Pros, Cons & Reminders When Upgrading Your Operating System
The operating system (OS) in your device is as vital to it as your blood is to you. Without an OS, any device is essentially just a shell. Every new device that you buy comes with an OS, usually the latest version from the manufacturer you have selected. When you get the device, you get the OS. That is the good news. The question marks start appearing at the same time as the little pop-up window in the corner of your screen that tells you it is time to upgrade your OS. Here are some of the pros and cons of moving to the latest version of your OS.
3 Main Types of Cloud Computing: IaaS vs. PaaS vs. SaaS
The "Cloud" is everywhere today in technology. Whether it is data storage, or communicating with colleagues and friends, many apps and devices interact with the cloud. But what makes up the cloud?
How to Host a Food Drive at Your Workplace
The Holiday Season is a great time to plan an event at your workplace geared toward giving back and can remind us to consider all of the privileges and comforts we enjoy, such as food to nourish our minds and bodies. Holding a food drive at your workplace is a great way to support your local food shelter and instill a culture of giving and philanthropy at work. Hosting a food drive is also a relatively easy task, and with a little planning it can be very successful.
Newer Entires 1 ... 27 28 29 30
