Giva Cloud Software Customer Testimonials

See how Giva helps customers reduce costs & increase customer satisfaction
"The entire process of generating and approving knowledge is 80% easier in Giva."
Chris Jerry
Support Center Manager

Steve Kazimir
Project Manager/Customer Support

Gordon & Rees LLP Logo
"We have been able to create service requests approximately 40% faster on average in Giva than with BMC Track-It! "
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP

Invivo Logo
"The Giva reports and dashboards have increased our productivity by over 70%."
Michael Kircher
Vice President Customer Service

Lewis Roca Rothgerber LLP Logo
"Before using Giva our first contact resolution was approximately 70%. With Giva, we have increased that metric up to 95%. "
Neil Ferguson
Chief Technology Officer
Lewis Roca Rothgerber LLP

Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca Rothgerber LLP

LifePics Logo
"Our overall call center productivity has increase 60%."
Doug Duggan
Director of Customer Service

Westway Group, Inc. Logo
"When comparing all of our IT vendors, Giva's commitment and passion in maintaining its products and providing excellent customer service is 'best in class.'"
Peter Griffiths
IT Director
Westway Group, Inc.

Patient Care Technology Systems Logo
"Giva provides exceptional service and support. When Giva makes commitments they consistently meet them."
Jim Kline
Director of Technology Group Operations
Patient Care Technology Systems

Russell Reynolds Associates Logo
"Giva support has been exceptional—they respond rapidly to our requests for assistance, and they have exceeded their SLAs for support and uptime."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates

Schulte Roth & Zabel LLP Logo
"Giva eHelpDesk has greatly contributed to raising our level of customer satisfaction with our attorneys. The Giva help desk solution has been a valuable tool in our impressive turnaround and continued success. "
William McDonald
Schulte Roth & Zabel LLP

Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP