Giva Cloud Software Customer Testimonials

See how Giva helps customers reduce costs & increase customer satisfaction

"Giva CustomerService stood out far and above the other products in terms of reporting, ease of use, functionality, and overall value."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.

"We experienced a 45% increase in the number of the calls logged using Giva as compared to FrontRange HEAT due to Giva's intuitiveness and ease of use."
Juan Carlo Muro
IT Director
Santé Health Systems

"The number of tickets that remain open from day-to-day has decreased by over 70%. Our first contact resolution has increased by 65%, which has also been assisted by Giva's helpful knowledgebase solution."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.

Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.

"The team was able to configure and fully customize the Giva cloud in only 10% of the time it would take to configure/install a similar customized software suite."
David Burne
IT Leader
Saint Elizabeth Health Care

"With Giva, we have reduced the amount of time that it takes to open a case by about 50%."
Chris Jerry
Support Center Manager

Steve Kazimir
Project Manager/Customer Support

"We have had an 80% increase in the number of service requests logged during evenings and weekends."
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP

"Giva was 70% easier to get up and running as compared to other cloud applications."
Michael Kircher
Vice President Customer Service

"Our firm was able to get up and running on Giva 75% faster than deployments we had with other well-known tools."
Neil Ferguson
Chief Technology Officer
Lewis Roca Rothgerber LLP

Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca Rothgerber LLP

"We are now capturing over 70% more calls than in the past."
Doug Duggan
Director of Customer Service

"Giva has enabled our team to reduce the amount of time spent on change control process by approximately 70%."
Peter Griffiths
IT Director
Westway Group, Inc.

"We found the Giva solution to be very well integrated and easy to use."
Jim Kline
Director of Technology Group Operations
Patient Care Technology Systems

"The simple and highly functional user interface of Giva HelpDesk allows us to open tickets rapidly and provides tools to resolve most problems at the first level of support."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates