Giva Customer Testimonials

See how Giva helps customers reduce costs & increase customer satisfaction

"Giva is one of the reasons that we were able to earn this outstanding customer service and support reputation."
Aaron Rapp
Customer Service Director

"Giva worked closely with our business development team to teach us how to customize Giva which helped us win new outsourcing contracts."
Tom Sultenfuss

Lisa Flournoy
Director of Quality & Program Management

"With Giva HelpDesk, the average time to close a call has decreased by 40 percent and first call resolution has increased by 45 percent."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation

"Giva's flexible reporting engine facilitates our ability to provide both regular weekly and monthly reports and allows us to be responsive to our clients' requests for ad hoc information."
Sharon Johnson
IT Director, Professional Services
Willams Lea

"We require our help desk to work remotely after hours, and the Giva help desk software has fit extremely well in our business model."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP

"We were easily able to customize Giva CustomerService to our specific requirements in a very short amount of time."
Sally Chambers
Vice President, Operations & Customer Care

"The Giva help desk solution is highly customizable to meet Stroock's unique needs. For example, Stroock has developed its own customer satisfaction survey. The results are automatically tabulated in an easy-to-use report."
Stroock & Stroock & Lavan
"Giva has the lowest total cost of ownership of any enterprise solution."
Don Fosen
Chief Information Officer

"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.

"As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements."
Juan Carlo Muro
IT Director
Santé Health Systems

"Giva only required hours to initially set up, and our agents were fluent with Giva after just 30 minutes of training."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.

Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.

"As IT leader, my productivity has increased over 40% using Giva with respect to time spent monitoring the IT service desk."
David Burne
IT Leader
Saint Elizabeth Health Care