Giva Cloud Software Customer Testimonials

See how Giva helps customers reduce costs & increase customer satisfaction

"We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products."
William McDonald
Schulte Roth & Zabel LLP

Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP

"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
Steven Marks
Sills Cummis & Gross P.C.

"Giva CustomerService is an outstanding product backed by a company with robust infrastructure and exceptional support. We have experienced 100% uptime using Giva since June 2007. We have a strong partner and advocate with Giva."
Aaron Rapp
Customer Service Director

"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Tom Sultenfuss

Lisa Flournoy
Director of Quality & Program Management

"We are very pleased with our decision to purchase Giva. We get a high level of support and dedication - in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation

"Giva has proved an effective way to manage our clients' return on investment and to increase productivity."
Sharon Johnson
IT Director, Professional Services
Willams Lea

"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP

"Giva CustomerService is helping us to deliver a very high level of responsiveness and service to the medical industry and reduce our support costs."
Sally Chambers
Vice President, Operations & Customer Care

"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
Stroock & Stroock & Lavan
"Giva HelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered."
Lori Mazzola
National IT Project Manager
Epstein Becker & Green, P.C.

"We were able to integrate Giva CustomerService into our daily operations and have experienced a high ROI on our time and money."
Kevin Pearson
Director, Customer Service
mindSHIFT Technologies

"Giva HelpDesk has the same functionality as any of the other enterprise-class products, but our set-up only required about a week. The reliability is excellent. We've had 100 percent uptime without any problems."
Don Fosen
Chief Information Officer