When customer service or success teams are managing hundreds or thousands of customer queries every day, a collaborative inbox can be an advantage.
Instead of emails going to individual customer service agents and managers, everyone shares the same inbox. Working together collaborating to solve customer problems is a big advantage.
Customer service, or customer support, is often seen as a cost center. Keeping your current customers happy costs money. But the cost of poor customer service impacts churn rates and reduces revenue.
Virtual Private Networks (VPNs) were already popular amongst numerous organizations and sectors before the pandemic. Now, with remote and hybrid work so widespread, companies need to be even more conscious of the way they allow employees and contractors to access files and internal systems. You may ask "Do VPN's really work?" Continue reading to find out.
The onset of the COVID-19 pandemic has driven the healthcare industry through several simultaneous changes and challenges. Record patient levels, hospital staff shortages, remote work, and HIPAA exemptions have all made appearances at one point or another. Healthcare organization CEOs and other management figures have dealt with many of these situations on the fly, without much warning. As we progress through 2022 and beyond, what should the industry expect from a change perspective? Continue reading to find out how you can stay ahead of the curve!
A recurring theme with Giva software is the ease of use, from a customer perspective, known as the User Experience (UX), as is the case with any great software solution.
Customers buy software to solve a problem, or series of problems, whether that's to increase revenue, make operations more cost effective, do their taxes, or any number of other jobs that need doing.
Transforming the user experience from good to great is no accident. The key to creating a great, intuitive UX is an intimate knowledge of the way customers/users actually use the software.
One of the top ways to promote self-improvement is through reading books. Often written by experts or those with knowledge in a particular field, they can be great resources when looking for fresh perspectives on existing or emerging technologies and trends. So, whether you're at work, at your local cafe, or home after a long day, kick back and relax by adding these technology-related books to your 2022 reading list.
In a competitive business environment, it's more important than ever to keep customers happy. You need a proactive, customer-centric help desk and an in-depth and helpful knowledge base sitting alongside that.
Not only does this help customers when things go wrong, but it also makes it easier for them to use a product. Customers are happier when they can access everything they need without requiring assistance from a help desk.
Now more than ever, data governance is crucial to effective management and decision-making within enterprise organizations.
Data governance is a process and set of principles whereby a company manages data availability, security, integrity, and usability within systems, software, and databases.
The healthcare industry is subject to many types of existing and new cybersecurity threats. With technology constantly developing and information considered to be highly valuable, cyber criminals see this industry as a gold mine of sorts. Crime can also occur internally, with employees playing the part of "bad actor."
Data in the cloud - it is probably a term you have heard before - but do you know what it means or its function? The cloud can be a confusing concept for those used to older technological practices like storing data on USB sticks and hard drives or printing and storing documents in a filing cabinet. While old-school forms of data management might work for you and your organization, the truth is, the world has moved on. According to data collected by Hosting Tribunal, 94% of enterprises already use a cloud service of some kind today, with that number only expected to continue growing.
The cloud is the way of the present and the future. Storing data in the cloud is both more efficient and more secure. With so many individuals and enterprises already using some form of this technology, it is likely just a matter of time until you will need to ditch that USB stick or external hard drive for good.
