Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Service Design vs. Product Design vs. UX Design, with Designer Skills Required & Examples

Service Design vs Product Design vs UX Design

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Service Design

What is the Importance of Service Design?

The most important reason for the success of a company providing services to its customers is its service design, which is the first point of contact between a company and the customer, and sets the customer's first impression of the company. Did you ever question how air ticketing, hotel booking, or banking services have become so convenient that even a non-technical person can use them easily, or did you ever feel that using one mobile phone service is much easier to use than another? Who makes these services user-friendly and convenient? Well, the answer is a service designer. A service designer is a person entrusted with the role of creation a service design for a company.

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IT Financial Management (ITFM): Definition, Tools, Getting Started, & ITIL Training

IT Financial Management

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When it comes to drafting up the yearly budget, organizations are always looking to gain efficiencies. This could involve cuts to programs, salaries, or physical equipment. There are always more dollars to be saved. 

Sometimes, it is not about making cuts but simply managing finances more efficiently. Putting more money towards new programs or initiatives and hiring more employees to meet demand are examples of re-prioritization. 

Whatever the situation at your organization, an IT financial management system (ITFM) can help you plan, maintain, and meet the economic goals set forth. Let us take a look at some of the essential elements of ITFM. 

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The Complete Help Desk Technician Job Description & How To Become One

Help Desk Technician

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Help desk technician is a job that does not seem to be talked about enough. It is an essential position in any business, and it is not going anywhere anytime soon. Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses.

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Healthcare & Cryptocurrency: How Do They Work Together?

Cryptocurrency and Healthcare

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Mentioning cryptocurrency and healthcare in the same sentence might make some scratch their heads. They seem like two completely different entities without any relation to one another. However, there is a correlation between the two, as cryptocurrency, like bitcoin, can be used to make purchases or entice service within the healthcare industry. Like blockchain, cryptocurrency is not managed by a central authority, making its ease of use one of its most attractive benefits. 

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What is Supply Chain Cyber Security: How to Protect From Attacks

Supply Chain Cyber Security

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Supply chains are networks between an organization and others who provide materials or products eventually destined for a consumer. A supply chain can be complex. Besides physical resources, it can also handle things like digital information, entities, and even people. Depending on the size of a particular organization, they can have entire teams dedicated to overseeing a supply chain. It can be a vital component to the operation of any business.

Why is supply chain security important? If there is no product, there is no business. Disruptions to the supply chain can cripple an organization. Not only do they need to be concerned about their suppliers, but they also need to guard their systems. Supply chain cyber attacks can fracture lines of communication, records of transactions, inventory, and forecasting for the future. Cyber criminals have found supply chains to be a source of valuable information about an organization's current or future plans, as well as being a source for general confidential information not intended for outsiders. If you work with your organization's supply chain, how can you protect yourself? How can you ensure business runs to forecast? We have some tips for staying safe and operational.

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Stages of the Customer Journey: What is Customer Experience vs Customer Service vs Customer Support

Customer Journey Help

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A customer walks into a business or starts using an online service. At this point, customer service may not even be necessary. However, there are specific points in the customer journey when customer experience knowledge is required versus customer service skills versus customer support expertise.

A customer journey is the sequence of customer events that take place throughout the customer-business relationship, which typically include customer acquisition, purchasing, usage, and renewal. But what are the support stages of the customer journey? When do I need customer support instead of customer service? When should customer service take over from customer support? These are important questions for you to consider before you invest in any of the services.

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What is Conversational AI & How It's Changing the Customer Support Game

Conversational AI

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Conversational AI definition

We can define Conversational AI as a program built by using artificial intelligence to replace a human-like conversation with a machine so that the program can help a human end-user in resolving queries and perform various functions. Customer service AI has proved convenient, consistent, and available to assist a human in all walks of life.

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A Guide to Four Major Cloud Innovations: What is Mobile, Green, Edge & Distributed Computing

Cloud Computing Technology Innovations

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At the forefront, most people understand cloud computing as delivering services, such as servers & storage without owning their own physical infrastructure. Its qualities include being secure, reliable, on-demand, and on the go. It is used in sectors across the board, including government, healthcare, and education. Cloud technology is forward-thinking, and it is the way of the future. Still not convinced? Data sourced by Hosting Tribunal says that this popular technology is only going to keep growing. They state that public cloud infrastructure will grow by 35% in 2021 and by 2025, the amount of data stored in cloud data centers will be over 100 zettabytes. Yes, you read that correctly, that's 100,000,000,000,000,000,000,000 bytes!

As technology develops more generally, so does the cloud. Over the last few years, innovations in cloud computing have introduced us to mobile, edge, green, and distributed cloud computing. What makes them different from a standard cloud setup? Which one is ideal for your organization? We understand you have many questions, and with so many options, it is easy to be overwhelmed. We want to help to make the difference between these cloud computing innovations more clear.

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Blockchain Medical Records: Taking EHR/EMR Technology & Security to the Next Level

Blockchain in Medical Records EMR/EHR

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Blockchain provides healthcare organizations and their patients with an alternative method for storing, viewing, and sharing electronic medical or health records (EMR/EHR). Blockchain is a secure digital ledger that is decentralized and usually doesn't have a singular authority. It allows a community, in this case, healthcare providers and patients, to record transactions onto a shared ledger. Each record is known as a transaction, and once a transaction is published, it cannot be changed. 

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What is Blockchain Technology in Healthcare: Uses, Benefits, Risks & the Future

Blockchain in Healthcare

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Blockchain technology is changing the way information is stored, shared and viewed. What is Blockchain in healthcare? As described in a Deloitte report, it is a, "shared, immutable record of peer-to-peer transactions built from linked transaction blocks and stored in a digital ledger. Blockchain relies on established cryptographic techniques to allow each participant in a network to interact (e.g. store, exchange, and view information), without preexisting trust between the parties. In a blockchain system, there is no central authority; instead, transaction records are stored and distributed across all network participants."

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