For many organizations, the ITIL Change Management process can seem like a daunting task. It is easy to get caught up in all of the steps and lose sight of what is important. But by following some simple tips, you can foster an environment that cultivates a change management culture within your organization.
Telehealth can be super convenient, effective, and affordable. With the prevalence of COVID-19, many are now more comfortable with seeking medical advice from the comfort of home, rather than visiting a physical doctor's office. Today, there are many free and confidential telehealth services run by the public health authorities across Canadian provinces and territories. Generally, these services are government-run and match patients with healthcare professionals, all via the phone. Once connected, patients can ask for medical advice on a variety of non-emergency topics. Most of the subject matter will revolve around healthcare professionals advising patients whether or not the particular condition is something that can be managed at home, or something that should be referred to in-person care.
Is your healthcare model using multiple devices or complex applications to manage patient information? This can cause many complications and consume much precious time that could otherwise go towards providing the best possible care for people in need. Instead of having to manage all these different types of pieces, your healthcare team can have more control over patient data in an easier way.
Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. SaaS is revolutionizing the business-to-customer call center industry by taking advantage of its ease of use and flexibility when compared with other options, like on-premises systems. Here are three main reasons your business to customer company should consider migrating your call center to a SaaS platform:
Ease of Use
SaaS is a great way to make your customer support even more efficient and streamlined. You can manage everything from within one application, so you do not have to keep checking for new updates or conduct business with multiple vendors. A single portal for various applications distills customer service down to its simplest and most effective form.
It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. It is equally important to know when you should be initiating those processes to most effectively be agile and aid process-improvement practices.
IT administrators understand that their ITSM systems are complex, multi-faceted environments that require constant maintenance on time and on budget. To manage and retain the IT budgets available, they have to ensure data and processes are synchronized and reflected in a timely and cost-effective way. This level of management is essential to keeping IT operations on schedule and budgets kept under control. It can be challenging to transition from traditional to modernized/digital ITSM to ensure best practices are being followed so that you can adapt and maintain your business.
Believe it or not, the concept of artificial intelligence (AI) dates back to the 1950s, when researchers first began thinking about ways in which machines could simulate human intelligence. With that being said, AI is not a new system. It has been around for decades and has become popular with organizations of all kinds. It is touted to be the technology capable of staying on top of a company and industry-specific trends, all while achieving higher-levels of productivity among employees.
With so many potential risks to cybersecurity, it is no surprise that data protection is a top priority for many small businesses in the U.S. When a business evaluates its cybersecurity position, it is encouraged to look at it from three key positions:
- Technology-based solutions on-premises
- Internal cloud technology
IT help desks have some of the highest turnover, which is very costly, pushing 40%. Why is that? John Loyd suggests several reasons, including high stress, lack of experience, and feeling ineffective. And so, how can organizations and leaders go about maximizing IT help desk employee retention?
As technology becomes more sophisticated, so are the threats to our data and privacy. A recent survey of 150 Inc. 5000 companies revealed that 53 percent of respondents said they feel more confident about the security of their company's data now compared to five years ago. Though the renewed confidence amongst organizations is a welcomed surprise, cyber threats continue to be an ever-evolving hazard. Not only are cyber criminals becoming more nimble in their efforts, but cybercrime can also often happen much closer to home base.
The typical conception of the IT help desk is a group of support people ready to be contacted by employees with any number of types of problems, and the help desk staff willing and able to go about resolving these issues--a process that is "reactive" in nature.
But, what if those problems never even occurred? Or, what if they were mitigated before the customer even had them?