Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Giva Salutes: Hui No'eau Visual Arts Center

Hui No'eau Visual Arts Center

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

Hui No'eau Visual Arts Center, a small nonprofit based in Maui, Hawaii, preserves local island heritage and celebrates the spirit of art for all ages. Hui No'eau offers programs for lifelong learning in the arts with initiatives such as public workshops, classes, lectures, exhibitions, art events, historical tours, and education outreach programs for schools.

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How Mobile Can Help Productivity in Hospitals

Healthcare & Hospital Mobile Technology Apps

Mobile applications have become a part of everyday life, from entertainment to organizational templates, but apps also have immeasurable potential to increase productivity in the workplace. Huffington Post recently published one of Giva's articles, "Using Mobile Applications to Increase Hospital Productivity," to increase awareness of how useful apps can be when they are put to work.

Hospitals are home to arguably the most fast-paced team of professionals because, when lives are in your hands, there is no room for hesitation or delay. If given the opportunity, mobile applications can drastically increase productivity in the hospital front office, back office, and in the Cloud while ensuring clear communication between doctors and patients.

The Benefits of Configuration Management

Software Configuration Management

Configuration Management, or Software Configuration Management, is the tracking and controlling of software changes in a system. Its purpose is to ensure consistency in performance, functionality, and design. In many ways, configuration management is analogous to the architectural framework of a house that sets the tone for the actual materials, such as lumber and windows. In this case, software configuration would be the framework that is intertwined with tools such as cloud computing and other forms of configuration management database, or CMDB for short.

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Giva Salutes: SightLife

SightLife

Today, more than ten million people live with corneal blindness. But many patients cannot afford the medical care they desperately need for their eyes. SightLife is the world's largest global health nonprofit focused on restoring the eyesight of those living with this condition.

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Considerations in First Call Resolution Rates

First Call Resolution Rates in Help Desk or Call Centers

It is the dream of every business owner to become bigger, better, and to become a necessary staple in the mind and lives of customers. However, some might not consider the changes that go into accommodating this new and improved status. One of these changes will be the management of your phone system and the way your calls are handled. Once a business rises to a certain size, there has to either be an in-house call center or an outsourcing of these customer service calls to another location, preferably within the geographic area. Why is this? When a business receives a rise in their customer base numbers and want to continue this trend, there will have to be adjustments made to better serve this growing demographic by answering their questions and quelling their concerns. This is when either an evolved help desk system or call center implementation becomes necessary.

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New Ways to Combat Healthcare Data Breaches

Healthcare Data Breaches

Do you feel uneasy writing out all of your personal information in a hospital waiting room? You are not alone and your worry is not without reason. Data breaches are becoming more and more frequent, and identity theft has become a sustainable business that will not be eradicated at any time in the near future.

In Giva's recent article, "Healthcare Data Breaches on the Rise: Implications and Solutions" published by Becker's Health IT & CIO Review, a new solution is proposed in a way which renders the data "valueless" to hackers. The article explains a new system that, once implemented fully, would provide aliases for each patient so that hospitals and healthcare workers can focus on their already-challenging jobs instead of worrying about also protecting vast amounts of Protected Health Information (PHI).

Case Studies in CSR: The Motorola Solutions Foundation Grants $3.5 Million to STEM Education

Motorola Solutions Grants

Fueled by a goal to encourage education in the essential fields of science, technology, engineering, and math (STEM), the Motorola Solutions Foundation will grant $3.35 million in grants to women and minority students. The Motorola Solutions Foundation seeks to make education better accessible for everyone, especially demographics that lack representation in the STEM fields.

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HIPAA Compliance Audits Underway in 2016

HIPAA Compliance Audits

Is your company HIPAA compliant? If you work for a hospital, health care provider, health plan or related business associate, and if your answer is no or unsure, then it is time to get on board because compliance audits are already underway this year. Although there are currently no official HIPAA compliance certifications or programs, there are training companies that offer certification credentials ensuring your company's thorough awareness of the contents of the policies.

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How to Build Software Purchasing Buy-In with Senior Management

Senior Leadership Approval for New Software Products

Does your department need a new software product? Are you a project manager in charge of finding the latest technology for your people? Giva offers insight on the importance of appealing to senior management so as to ensure mutually beneficial outcomes in an article entitled, "Building Buy In: How to Get Senior Leaders On Board with Purchasing New Software," recently published on Business.com.

Opening meaningful dialogue with senior leaders sets a platform for effective communication. Giva's article outlines the four crucial components of conversation when seeking approval for a new product so that you, too, find success for management, you and your group.

Giva Salutes: National Institute of Aerospace

National Institute of Aerospace

At Giva we search for organizations, large and small, that are doing a great job of changing the world around them for the better; and we are pleased to salute them here!

Today, Giva salutes a national nonprofit dedicated to higher education and space exploration. The National Institute of Aerospace (NIA), founded in 2002 as a project partner of the NASA Langley Research Center, works with more than nine different member universities, and is sponsored by NASA, the Federal Aviation Administration, the U.S. Department of Defense, and the National Science Foundation. This nonprofit works to engage young scholars in conducting aerospace research, developing the world's newest technology, and inspiring innovation for the future.

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