Healthcare, Hospital IT Help Desk Upgrade and Maintenance

Giva SaaS eliminates IT help desk upgrades & software maintenance

Save money with Giva SaaS

Giva has a special industry focus on healthcare and hospitals.

You have a clear mandate to reduce IT help desk operating costs. Is the cost of annual software maintenance, consultants and upgrade fees for your current IT help desk application too high?

With Giva, healthcare and hospital customers on average experienced a:

  • 45% decrease in annual maintenance cost (Giva annual subscription cost was 45% less than previous annual software maintenance)
  • 90% decrease in implementation time and cost
  • Eliminated all servers, software and upgrade costs
  • Decreased headcount required to maintain service desk application


Giva Service Management Suite™   Traditional Client/Server Help Desk Software
Customers experienced a 45% decrease in annual software maintenance cost (Giva annual subscription cost was 45% less than annual software maintenance cost)

vs. Purchase licenses, servers, software and add-on modules. Also, significant FTE headcount and expensive consultants required for ongoing "care and feeding"
Coded from the ground-up with a Web-native architecture and built in 1999 for the Internet

vs. Architected before the Internet-client/server
Web 2.0 Intuitive Design—Agents can learn in just 1 hour

vs. Client/server interface
Implementation in just 1 week

vs. Implementation often measured in months and quarters
Architecture built on ITIL from our first line of code-modules seamlessly integrated

vs. Legacy applications that evolved with add-ons
Quarterly enhancements are seamless with Giva Software-as-Service (SaaS) vs. With traditional software, upgrades will distract your business, cost significant fees, require FTE headcount and expensive consultants


Click for a TCO or ROI Analysis

Click to watch a 2 minute video of Giva eHelpDesk