BastionGPT is an AI tool designed explicitly for healthcare professionals. It utilizes the most powerful AI models to answer questions based on reputable healthcare, summarize documents, and transcribe audio files. All while keeping healthcare information private and maintaining compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA).
Managing a high-performing call center requires more than recruiting, training, and retaining a team of talented agents and using the latest, most useful AI-powered software.
Customer service is changing faster than ever. Customers now expect support that feels personal and quick with little effort, no matter where or how they reach out. In 2026, the best service teams are combining technology and empathy to make every interaction feel simple and human.
We want you to think about your most recent positive customer service interaction. Why do you think the interaction went well? It's likely because the individual assisting you was sympathetic to your situation and effectively addressed your problem or satisfied your need.
The customer experience environment is changing. Customers now expect faster, more personal service across every digital channel. Regrettably, many companies still use outdated systems that slow their contact centers down.
As we enter upon and continue through 2026, IT Service Management (ITSM) continues to change faster than ever. Artificial intelligence, automation, and new security priorities are redefining how IT teams support their organizations.
Customer Effort Score (CES) is a customer experience survey metric that measures the perceived effort customers must exert to use a company's product or service. CES metrics are collected via surveys across various touchpoints in a customer's journey.
For customer experience (CX), call center, and IT help desk leaders, measuring customer satisfaction is about gaining insights that help you make better decisions. Choosing the right customer experience metric matters. It can mean the difference between fixing problems as they happen and preventing them before they occur.
Customer satisfaction is a direct representation of the effectiveness and overall health of your business. Satisfied customers are more likely to remain loyal. And inevitably, the more satisfied loyal customers you have, the more revenue your business will generate.
Every support department holds critical knowledge. Each team:
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