Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Upcoming 2017 CIO Conferences and Summits in Canada

CIO Conferences & Summits in Canada

In an effort to assist our Canadian business, Giva has compiled a listing of upcoming 2017 conferences and summits. We hope this will be helpful to you!

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What It Means To Be HIPAA Compliant

HIPAA Compliance

The Health Insurance Portability and Accountability Act (HIPAA) was established in the U.S. in 1996 to protect an individual's personal health care information. Healthcare institutions are required to meet all standards and comply with the appropriate security measures in order to safeguard patient data. These standards became enforceable by law on 21 April, 2005.

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4 Powerful Methods of Automation In Customer Service

Automation in Customer Service

Providing quality customer service is a concern for nearly all businesses. It is important to be timely, consistent, efficient, and polite. However, not all customer service aspects may not be a job for humans. Automation offers many benefits to companies hoping to streamline their customer service, which can increase customer satisfaction and reduce costs. The following are four methods of including automation in providing customer service:

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4 Benefits of Healthcare Providers Using Big Data

Big Data & Healthcare

The advent of digital technology has provided many benefits to healthcare providers. One particular advancement is the use of big data, or extremely large data sets that can be analyzed to reveal patterns and trends. Utilizing big data can provide healthcare facilities more efficient operations and insight into patients and their health.

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Customer Benefits from Cloud Vendors Using the Agile Development Methodology

Benefits of Agile Software Development

The benefits of Agile methodology are evident in Giva's platform. Case studies from satisfied customers show that Giva is committed to delivering a quality cloud product consistently and frequently.

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Transitioning to the Cloud

Transitioning & Using Cloud Software

The research company Gartner has made a prediction that $1 trillion typically used for IT spending will now be targeted towards cloud computing rather than conventional IT equipment. Companies are more commonly spending their budgets on software rather than physical equipment that performs the same duties. This industry shift in spending on the cloud indicates the increasing realization of its importance.

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HIPAA-Compliant Text Messaging and Why You Need It

HIPAA-Compliant Secure Text Messaging

Running a hospital presents a variety of unique challenges. It is like many other businesses as it requires effective leadership and communication to run smoothly, but the extra factor is the importance of timeliness. All businesses require quick employee response, but this could not be truer for a healthcare facility. Patients and their health can be unpredictable. There should be a method of reaching healthcare professionals in a timely manner while still protecting the sensitive information being transmitted.

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The Trajectory of CSR: Where is it Heading?

Business World CSR

Corporate social responsibility has already deeply implanted itself in the worldwide economy, in the shape of government policies and corporate campaigns. As the concept continues to grow, current trends are beginning to develop that are gradually redefining and strengthening the presence of business altruism.

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12 Principles of Agile Software Development

12 Principles of Agile Software Development

Building software is a complex process that requires a great deal of communication and cooperation. Without an effective plan and system of implementation, the degree of difficulty only increases. The Agile Method for Software Development consists of 12 simple principles that can empower a development team to produce quality products quickly.

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Why This Producer of ID Cards Fell Victim to Data Breach

Newkirk & Healthcare Data Breaches

Newkirk Products, Inc., a company that produces ID cards for health-insurance plans reported a data breach earlier in 2016 involving unauthorized access to a server holding member information. The company reported that no social security, banking, credit card or medical data was stored on the breached server.

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