Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

YourCause Takes the Greed Out of Profit


How can a for-profit philanthropic company be more beneficial to a cause than a nonprofit? YourCause, an online platform for corporate social responsibility, answers this question with a guarantee held strongly from its creation: all donation funds are transferred directly to the charity organizations intended to receive them, with no money taken out to support the company itself. While most nonprofits subtract a fraction of their user's contributions to keep their business afloat, YourCause makes sure that the causes to which their users contribute are not denied a cent of what was intended for them. The program gains financial means instead through company memberships and investors that see promise in their purity.

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Giva Expands with First Distribution Partner in Canada, Solantus


Giva continues to expand its global presence as a premier SaaS cloud provider by entering into a new distribution partnership with Solantus, Inc. With its headquarters in Mississauga, Ontario, Canada, Solantus Inc. has earned a stellar reputation as a non-traditional distributor by seeking out and aligning with industry leading visionaries and innovators in various fields of technology.

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The Importance of Challenging Yourself Daily

Challenging Yourself for Business Success

Success is a future for only those able to see the value in facing challenges. Many companies focus on creating a positive environment to increase workplace productivity, but few seem to view being regularly challenged as a positive thing. Keeping your mind working daily to overcome obstacles encourages new ways of thinking and creative solutions. Embracing challenge allows you to become the best version of yourself in all facets of your life and makes you an invaluable asset in any field of work.

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Blockchain Startup Chainalysis Helping to Arrest Cyber Criminals

Bitcoin Tracking Cybercrime

For the past several years, bitcoin has been a way to keep financial transactions discreet. It is incredibly difficult to trace, because it does not pass through a financial institution, and it is secure because it requires a two factor identification that uses a public key and a PIN combined with a mathematical function to allow a transaction.

This has made it easy for ransomware hackers to extort money by decrypting the victim's files. These types of attackers typically demand payment in bitcoin to keep from being traced. But for the past two years, Chainalysis, a bitcoin-tracing tech startup, has been selling its product to law enforcement agencies around the world.

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Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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The Importance of Good Grammar in Customer Service Chat

Customer Service Chat & Grammar

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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Artificial Intelligence Sees Increased Investment

Artificial Intelligence (AI) Business & Thinking

As technology has developed, humans have been able to create machines that have the computing power to do incredible things. We can get from place to place using navigation applications such as Google Maps and Waze and track calorie consumption, sleeping habits and exercise efficiency with tools like the Fitbit. We can even start our cars remotely from our cell phones. All of these advancements in smartphone and Internet of Things technology have led tech advocates to the same question: What's the next big thing?

The answer could be artificial intelligence, or AI.

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CEO Scams Becoming Increasingly Dangerous Threat

CEO Email Fraud

The Federal Bureau of Investigation heeded caution from reports of an increase in CEO fraud email scams. CEO fraud occurs when a hacker fakes a message from the CEO of a company and attempts to persuade an employee to transfer funds to an unnamed beneficiary or provide private information of its employees.

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Data Breach Trends in Higher Education

Data Breaches Higher Education

With higher education becoming increasingly more available, data breaches are on the rise as well. Colleges are responsible for compliance with security regulations, such as FERPA (Family Educational Rights and Privacy Act), as well as attempting to monitor use of personal devices as they have become a crucial component of classrooms and campus life. Hackers are targeting educational institutions more than ever, so effective data security is critical.

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4 Keys for Integrating ITIL and the Cloud

ITIL & the Cloud

As businesses move to the cloud, IT Service Management (ITSM) tools within the cloud are becoming increasingly common. The IT Information Library (ITIL) best practice approach to ITSM does not currently target the cloud, but its best practice approach to service management has resonated throughout the cloud-based application industry. This approach allows organizations to use IT to realize business change, transformation, and growth. ITIL's principles have been implemented in efficient and cost effective cloud-based analytical software applications today, however, further updates are required to target the following specific areas:

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