Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Trajectory of CSR: Where is it Heading?

Business World CSR

Corporate social responsibility has already deeply implanted itself in the worldwide economy, in the shape of government policies and corporate campaigns. As the concept continues to grow, current trends are beginning to develop that are gradually redefining and strengthening the presence of business altruism.

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12 Principles of Agile Software Development

12 Principles of Agile Software Development

Building software is a complex process that requires a great deal of communication and cooperation. Without an effective plan and system of implementation, the degree of difficulty only increases. The Agile Method for Software Development consists of 12 simple principles that can empower a development team to produce quality products quickly.

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Why This Producer of ID Cards Fell Victim to Data Breach

Newkirk & Healthcare Data Breaches

Newkirk Products, Inc., a company that produces ID cards for health-insurance plans reported a data breach earlier in 2016 involving unauthorized access to a server holding member information. The company reported that no social security, banking, credit card or medical data was stored on the breached server.

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The Origins of Agile Software Development Methodology

Origins of Agile Software Development

In 1970, Doctor Winston W. Royce published a paper entitled "Managing the Development of Large Software Systems" that challenged sequential development of software. He felt that the method of developing large software systems, which resembled an assembly line, was inadequate due to a lack of communication between groups.

Royce had spent nine years developing software for spacecraft mission planning, commanding and post-flight analysis. He found through experience that agreeing upon a final product and then creating it was ineffective in developing quality software. By the time the product was built, it was no longer a viable option.

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YourCause Takes the Greed Out of Profit

YourCause

How can a for-profit philanthropic company be more beneficial to a cause than a nonprofit? YourCause, an online platform for corporate social responsibility, answers this question with a guarantee held strongly from its creation: all donation funds are transferred directly to the charity organizations intended to receive them, with no money taken out to support the company itself. While most nonprofits subtract a fraction of their user's contributions to keep their business afloat, YourCause makes sure that the causes to which their users contribute are not denied a cent of what was intended for them. The program gains financial means instead through company memberships and investors that see promise in their purity.

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Giva Expands with First Distribution Partner in Canada, Solantus

Solantus

Giva continues to expand its global presence as a premier SaaS cloud provider by entering into a new distribution partnership with Solantus, Inc. With its headquarters in Mississauga, Ontario, Canada, Solantus Inc. has earned a stellar reputation as a non-traditional distributor by seeking out and aligning with industry leading visionaries and innovators in various fields of technology.

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The Importance of Challenging Yourself Daily

Challenging Yourself for Business Success

Success is a future for only those able to see the value in facing challenges. Many companies focus on creating a positive environment to increase workplace productivity, but few seem to view being regularly challenged as a positive thing. Keeping your mind working daily to overcome obstacles encourages new ways of thinking and creative solutions. Embracing challenge allows you to become the best version of yourself in all facets of your life and makes you an invaluable asset in any field of work.

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Blockchain Startup Chainalysis Helping to Arrest Cyber Criminals

Bitcoin Tracking Cybercrime

For the past several years, bitcoin has been a way to keep financial transactions discreet. It is incredibly difficult to trace, because it does not pass through a financial institution, and it is secure because it requires a two factor identification that uses a public key and a PIN combined with a mathematical function to allow a transaction.

This has made it easy for ransomware hackers to extort money by decrypting the victim's files. These types of attackers typically demand payment in bitcoin to keep from being traced. But for the past two years, Chainalysis, a bitcoin-tracing tech startup, has been selling its product to law enforcement agencies around the world.

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Mobile Help Desk & Customer Service in the Cloud

Giva eMobile

Before it was called the "cloud," Giva was at the forefront of providing software-as-a-service (SaaS) applications for help desks, call/contact centers, and customer service support groups. As web technology has improved, Giva has made it a priority to provide elegant and easy-to-use systems for today's user.

With the growth of mobile use, Giva has continued to provide our customers with an elegant and easy-to-use system for technicians and customer support personnel to provide superb customer service to their users.

Giva's recently launched next generation mobile application is called eMobile and is a HIPAA-compliant, HTML 5 version of our help desk and customer service software. It is unique from all other mobile applications since it is completely browser-based, not requiring any application to download or install, and works with the most commonly-used mobile operating systems and devices, such as iOS and Android.

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The Importance of Good Grammar in Customer Service Chat

Customer Service Chat & Grammar

It is no secret that in the digital age, convenience and instant gratification are king. Convenience and speed are evident everywhere from cloud servers to text message jargon. Everything is designed and cultivated to be as quick as possible. But perhaps some things are meant to happen just a little bit slower.

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