Giva Blog Categories : Business

The Giva Challenge: Giva Customers are Talking! Dataram


With the advent of new technology comes the heavy responsibility of providing customer support and bandwidth to keep ahead of the dynamic growth of that technology. And even nano-second delays count in this day and age. Enter Dataram, a leading independent manufacturer of memory products and provider of performance solutions guaranteeing the performance of their products. Over the course of several decades, Dataram has developed premier memory, storage and software solutions to support its ever growing database of customers.

Dataram hit a bump in the road to continued success when preparing to launch RAMdisk, a new high volume software product.

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Top 10 Reasons to Purchase a Cloud Based Application vs. Building In House

Benefits of Cloud Based Applications

Here are the top 10 reasons to purchase a cloud-based application vs. building them in-house:

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3 Tips for Deploying Cloud-Based Software to Ensure Functionality & Maximize Advantages

Cloud-Based Software Strategic Planning

Making the switch to cloud Software as a Service (SaaS) can offer a variety of benefits, such as lower electrical bills and maintenance costs. Implemented properly, SaaS can be an inexpensive, flexible solution for your business. However, if hastily implemented, cloud-based software can leave your firm in a very difficult situation.

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10 Key Findings on the Rising Role of CSR

Rising Corporate Social Responsibility

Today's consumers are savvier than ever when it comes to Corporate Social Responsibility (CSR). A recent nine-country consumer survey of attitudes, perceptions, and behaviors around CSR conducted by Cone Communications shows that CSR is much more than a mere afterthought or minor consideration for shoppers around the globe. The study reveals that CSR is now deeply integrated into how consumers lead their lives, what products they purchase, and even where they choose to work. With these findings come new pressures for companies to break through and leverage CSR to obtain a competitive advantage. Below, Giva has carefully selected 10 insights from the survey for companies looking to effectively engage global citizens in CSR efforts:

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Designing Help Desk Metrics: Balancing Handle Time & Call Resolution

Help Desk Metrics

Today, service desks are facing increased demand due to more end-user usage of complex software. Improving the performance of help desks requires solving problems quickly and efficiently.

However, many firms question what they should prioritize when changing their help desks. Should the firm prioritize cost cutting or customer satisfaction? Between changing handle time and abandonment rates, which decision will prove to be more valuable? At first glance, it might seem impossible to find a solution that solves multiple issues instead of merely changing priorities.

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Knowledge Management: Saving Time and Help Desk Resources

Knowledge Management Saves Time & Money

Most of us can relate to a time when we couldn't find the information we needed in a timely manner. Perhaps it related to fixing a broken printer, or more seriously, answering a client's question that could make or break a deal. Either way, valuable time and resources are spent trying to resolve work-related issues. Resolving these issues is usually the charge of the help desk personnel, but when every issue is directed their way, the burden on these employees may become quite overwhelming.

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TED Talks CSR Inspiration: “On Better Businesses” by Jay Coen Gilbert

TED Logo

In this TED Talk from an independently organized TEDx event in Philadelphia, Jay Coen Gilbert shares his vision to solve society's problems through B Corporations—corporations that meet specific social and environmental qualifications. B Corporations, or "B Corps" for short, are awarded membership in the B Corporation community by undergoing a rigorous certification process. This certification process is managed by a nonprofit organization, called B Lab, which Gilbert co-founded. Within this certification process of higher standards and accountability, Gilbert insists, lies a historic opportunity: to create a better world by harnessing the power of business.

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3 Steps for Integrating People and Technology

Integrating People & Technology

Unlike the plot of many sci-fi movies, the human race has yet to be dominated by artificial intelligence. And since we are not living in the world of I, Robot or The Matrix, we still need smart individuals to work alongside the technology we use. Neither can achieve maximum efficiency without the other.

Integrating people and technology is a critical step in constructing efficient collaboration within a business. A lack of integration might hold any business back from achieving its maximum potential growth.

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The Rise of IT Asset Management

Asset Management Software Systems

At first glance, "inventory" might appear to be yet another item on a company's balance sheet. However, as most businesses know, the importance of tracking inventory cannot be understated. In an economy that constantly demands efficiency, it is becoming increasingly common for businesses to adopt Information Technology Asset Management (ITAM). Although managing the life cycles of inventory can be incredibly complicated, ITAM offers clients real-time monitoring of all assets, which enables businesses to significantly lower the risk of asset loss.

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A Closer Look at the Concept of CSR

Corporate Social Responsibility

As citizens, we are expected to uphold certain responsibilities to the communities in which we live. These basic responsibilities largely connect to the notion of ethics, which presses that one's own decisions have the power to influence the entire social system. Implying that the whole is greater than the sum of its parts, this concept of synergy suggests that each individual plays a role in societal outcomes.

On a larger scale, the idea of corporate social responsibility holds that big businesses work under similar expectations to maintain such a social agreement. Often amassing extensive power over the economic, legal, and political arenas, corporations are responsible to take an active role in ensuring the well being of its employees, the community, and fundamentally, society as a whole.

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