Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"Westway is very satisfied with the hosted service and benefits provided by Giva. When comparing all of our IT vendors, Giva's commitment and passion in maintaining its products and providing excellent customer service is 'best in class' and clearly distinguished above the rest of our vendors."
Peter Griffiths
IT Director
Westway Group, Inc.
Westway Group, Inc.
"Giva has all the features and more to compete with Zendesk and Freshdesk, but it has a much more affordable price and better tech support. Also, Giva keeps on adding new features all the time with new releases each month. Easy to customize, set-up/administration is logical and simple, don't have to be tech savvy to use the reports and dashboard."
Joe G.
Customer Service Manager
Medlink Computer Sciences, LLC
Medlink Computer Sciences, LLC
"The Giva Service Management Suite is a highly reliable solution which meets the demanding and high expectations of our customers."
Jim Kline
Director of Technology Group Operations
Patient Care Technology Systems
Patient Care Technology Systems
"We carefully evaluated other products, but concluded that Giva HelpDesk met our needs best. It has a good balance of broad capabilities, ease of use, and exceptional reporting."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Russell Reynolds Associates
"We've crunched the numbers. We know we are saving a lot of money using the Giva Service Management Suite versus other enterprise-class knowledge base and help desk software products."
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
"The Giva AI-powered Copilot feature has proven invaluable for rewording and refining our communications across all departments in our organization."
Eduardo Gomez
Service Desk Manager
Marion County Behavioral Health and Human Services
Marion County Behavioral Health and Human Services
"Giva has had a very positive impact on our business and we are exceedingly pleased with our decision to purchase Giva's Cloud Computing Software-as-a-Service (SaaS) IT help desk application."
Steven Marks
CIO
Sills Cummis & Gross P.C.
Sills Cummis & Gross P.C.
"Giva CustomerService is an outstanding product backed by a company with robust infrastructure and exceptional support. We have experienced 100% uptime using Giva since June 2007. We have a strong partner and advocate with Giva."
Aaron Rapp
Customer Service Director
iZ3D
iZ3D
"Giva has a strong track record of continued R&D investments in their Cloud Computing SaaS product line, our experience with Giva's own customer service and technical support has been exceptional."
Tom Sultenfuss
President
ContactWorks
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
ContactWorks
"We are very pleased with our decision to purchase Giva. We get a high level of support and dedication - in fact, they have surprised us with their very high level of responsiveness and attention. Hewlett Foundation is a very well satisfied customer."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation
The William and Flora Hewlett Foundation
"Giva has proved an effective way to manage our clients' return on investment and to increase productivity."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Willams Lea
"Giva help desk solutions have proven to be very fast, highly functional, reliable, and secure over the Internet."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
