Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"Outsourcing non-strategic applications and servers is an easy and effective way to reduce IT overhead and increase the productivity and ROI of our IT resources."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
"After an in-depth analysis, we selected the hosted version of Giva CustomerService, a Web-based customer service solution and Giva KnowledgeManager, a Web-based knowledge base application."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
"The Giva help desk solution was easy to configure and Giva trained Stroock's New York City IT staff in only a few hours."
Stroock & Stroock & Lavan
"Giva HelpDesk is easy to use, and it has all the bells and whistles."
Don Fosen
Chief Information Officer
Art.com
Art.com
"It was Giva's own ability to provide Casio with exceptional customer service that was one of the key reasons why we selected Giva."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
"The Giva reporting module is more comprehensive and an order of magnitude easier to use when compared with FrontRange HEAT reporting."
Juan Carlo Muro
IT Director
Santé Health Systems
Santé Health Systems
"We have increased the customer satisfaction of our attorneys and staff by over 60% and they are happier than they have ever been with IT during my 16-year tenure as CIO."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
"With Giva, Saint Elizabeth will realize a 50% lower TCO (total cost of ownership) over a three year period."
David Burne
IT Leader
Saint Elizabeth Health Care
Saint Elizabeth Health Care
"The Giva application is over 100% more responsive and faster as compared to Salesforce.com."
Chris Jerry
Support Center Manager
EDIMS
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
EDIMS
"We are now logging over 50% more calls with Giva than with BMC Track-It!"
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP
Gordon & Rees LLP
"Giva has helped our Field Service Engineers increase their productivity by over 40%."
Michael Kircher
Vice President Customer Service
Invivo
Invivo
"Using Giva, we have increased the number of calls and walk-ins documented by 50% since it is much easier to use due to its intuitive design."
Neil Ferguson
Chief Technology Officer
Lewis Roca LLP
Lewis Roca LLP
Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca LLP
Lewis Roca LLP
