Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"Giva CustomerService is helping us to deliver a very high level of responsiveness and service to the medical industry and reduce our support costs."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
"Giva listens to Stroock's requests for enhancements and continues to evolve the service offering on a very timely basis. Giva has provided Stroock with a 'cult-like' commitment to customer service to continue to earn its business – a refreshing approach for a technology vendor."
Stroock & Stroock & Lavan
"Giva HelpDesk has allowed us to deliver a very high level of customer satisfaction at a cost approximately one-third the projected total cost of ownership of other solutions we considered."
Lori Mazzola
National IT Project Manager
Epstein Becker & Green, P.C.
Epstein Becker & Green, P.C.
"We were able to integrate Giva CustomerService into our daily operations and have experienced a high ROI on our time and money."
Kevin Pearson
Director, Customer Service
mindSHIFT Technologies
mindSHIFT Technologies
"Giva HelpDesk has the same functionality as any of the other enterprise-class products, but our set-up only required about a week. The reliability is excellent. We've had 100 percent uptime without any problems."
Don Fosen
Chief Information Officer
Art.com
Art.com
"With Giva’s dashboards and reporting, we are better prepared for internal and external audits. Our latest external audit went very well and the Giva solution received positive feedback!"
Paul King
IT Change Manager
Rochester Electronics
Rochester Electronics
"We run a 24 x 7 IT organization of a large public hospital.The Change Calendar improved our productivity by about 60%. Giva is ITIL compliant, but very flexible so we can adjust it to our specific requirements."
Mike Norman
Director
MetroHealth System
MetroHealth System
"Giva CustomerService stood out far and above the other products in terms of reporting, ease of use, functionality, and overall value."
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
"We experienced a 45% increase in the number of the calls logged using Giva as compared to FrontRange HEAT due to Giva's intuitiveness and ease of use."
Juan Carlo Muro
IT Director
Santé Health Systems
Santé Health Systems
"The number of tickets that remain open from day-to-day has decreased by over 70%. Our first contact resolution has increased by 65%, which has also been assisted by Giva's helpful knowledgebase solution."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
"The team was able to configure and fully customize the Giva cloud in only 10% of the time it would take to configure/install a similar customized software suite."
David Burne
IT Leader
Saint Elizabeth Health Care
Saint Elizabeth Health Care
"With Giva, we have reduced the amount of time that it takes to open a case by about 50%."
Chris Jerry
Support Center Manager
EDIMS
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
EDIMS
