Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"We have reduced consumer call times on average by 70%."
Doug Duggan
Director of Customer Service
LifePics
LifePics
"Using Giva, we estimate an 80% decrease in IT auditing costs for next year's public accounting firm audit. This translates into a significant savings in labor and hard dollar auditing costs for the company."
Peter Griffiths
IT Director
Westway Group, Inc.
Westway Group, Inc.
"The Giva reporting approach saves us a lot of time and money because the reports provide the right information and we do not have to purchase a separate reporting package."
Jim Kline
Director of Technology Group Operations
Patient Care Technology Systems
Patient Care Technology Systems
"Giva HelpDesk has proven to be reliable over the Internet and our international colleagues are well satisfied."
David Strumpf
Chief Technology Officer
Russell Reynolds Associates
Russell Reynolds Associates
"Giva HelpDesk has many pre-built reports ready for us to use, making it very easy for us to run reports hourly, daily, weekly, monthly, and on the fly in real time."
William McDonald
CIO
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
Danny L. Morse
Technology Support Manager
Schulte Roth & Zabel LLP
Schulte Roth & Zabel LLP
"The dashboards, reports, charts, metrics, and overall ease of use of Giva's SaaS IT help desk convinced us to switch to Giva."
Steven Marks
CIO
Sills Cummis & Gross P.C.
Sills Cummis & Gross P.C.
"Giva is one of the reasons that we were able to earn this outstanding customer service and support reputation."
Aaron Rapp
Customer Service Director
iZ3D
iZ3D
"Giva worked closely with our business development team to teach us how to customize Giva which helped us win new outsourcing contracts."
Tom Sultenfuss
President
ContactWorks
ContactWorks
Lisa Flournoy
Director of Quality & Program Management
ContactWorks
ContactWorks
"With Giva HelpDesk, the average time to close a call has decreased by 40 percent and first call resolution has increased by 45 percent."
Sally Lee
Information Services, Project Manager
The William and Flora Hewlett Foundation
The William and Flora Hewlett Foundation
"Giva's flexible reporting engine facilitates our ability to provide both regular weekly and monthly reports and allows us to be responsive to our clients' requests for ad hoc information."
Sharon Johnson
IT Director, Professional Services
Willams Lea
Willams Lea
"We require our help desk to work remotely after hours, and the Giva help desk software has fit extremely well in our business model."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP
Thacher Proffitt & Wood LLP
"We were easily able to customize Giva CustomerService to our specific requirements in a very short amount of time."
Sally Chambers
Vice President, Operations & Customer Care
VirtuRad
VirtuRad
