Giva Customer Testimonials
See how Giva helps customers reduce costs & increase customer satisfaction
"The Giva help desk solution is highly customizable to meet Stroock's unique needs. For example, Stroock has developed its own customer satisfaction survey. The results are automatically tabulated in an easy-to-use report."
Stroock & Stroock & Lavan
"Giva has the lowest total cost of ownership of any enterprise solution."
Don Fosen
Chief Information Officer
Art.com
Art.com
"The technical support provided by Giva has been exceptional. Their responsive team typically addresses our queries within an hour, providing detailed guidance. The inclusion of support, without additional fees, adds significant value to the service."
Charbel Constantine
IT Manager
NE Construction
NE Construction
"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.
Casio Computer Co., Ltd.
"As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements."
Juan Carlo Muro
IT Director
Santé Health Systems
Santé Health Systems
"Giva only required hours to initially set up, and our agents were fluent with Giva after just 30 minutes of training."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.
Miles & Stockbridge P.C.
"As IT leader, my productivity has increased over 40% using Giva with respect to time spent monitoring the IT service desk."
David Burne
IT Leader
Saint Elizabeth Health Care
Saint Elizabeth Health Care
"The entire process of generating and approving knowledge is 80% easier in Giva."
Chris Jerry
Support Center Manager
EDIMS
EDIMS
Steve Kazimir
Project Manager/Customer Support
EDIMS
EDIMS
"We have been able to create service requests approximately 40% faster on average in Giva than with BMC Track-It! "
Floyd Withrow
Chief Information Officer
Gordon & Rees LLP
Gordon & Rees LLP
"The Giva reports and dashboards have increased our productivity by over 70%."
Michael Kircher
Vice President Customer Service
Invivo
Invivo
"Before using Giva our first contact resolution was approximately 70%. With Giva, we have increased that metric up to 95%. "
Neil Ferguson
Chief Technology Officer
Lewis Roca LLP
Lewis Roca LLP
Stacy Bowdish
Manager of Technology Service Operations
Lewis Roca LLP
Lewis Roca LLP
"Our overall call center productivity has increase 60%."
Doug Duggan
Director of Customer Service
LifePics
LifePics
