Same Exceptional Features at All Price Levels!

Choose the edition that's right for your company.

All 3 Editions Include:
  • Modules: Ticketing, Knowledgebase, Reporting, Self-Service Portal, Customer Satisfaction Surveys / Success Center, Asset Management & Change Management
  • iOS & Android mobile HTML applications
  • HIPPA compliance & Giva will sign your BAA
  • Custom Reports: The ability to create, save, and share reports
  • Homepage dashboards
  • Integration and workflow rules
  • Custom Ticket forms
  • Active Directory integration
  • REST API for integration with any external database
  • Redirect Service End point API for building integrations with 3rd-party apps such as telephony to trigger a ticket in Giva
  • External Support Form API for embedding a form on a website to create tickets
  • Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
  • Custom domain with your company name
  • Time Tracking
  • Include your company logo for branding
  • Daily incremental backup with full end-of-week backup and virus protection
  • Download your data backup anytime
  • 24/7 USA-based technical support
  • New product releases every 3 weeks using Agile software development
Team
$24/mo*
(USD)
  • Up to 10 agents
  • Up to 500 end users or customers
  • 2 GB of storage
  • 1 service desk**
  • 1 email inbox for converting emails into tickets
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* Per Agent, Billed Annually
 
Business
$39/mo*
(USD)
  • Up to 18 agents
  • Up to 1500 end users or customers
  • 5 GB of storage
  • 3 service desks**
  • 3 email inboxes for converting emails into tickets
Start Free Trial
* Per Agent, Billed Annually
 
Professional
$69/mo*
(USD)
  • No maximum number of agents
  • Unlimited end users or customers
  • 10 GB of storage
  • Unlimited service desks**
  • Unlimited email inboxes for converting emails into tickets
Plus
  • Concurrent & Floating License Tokens available to reduce cost for less active agents, Level 2 and senior personnel
  • LDAP Synchronization Tool - no coding required (additional setup charge)
  • Customer Success Manager
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* Per Agent, Billed Annually
** What is a Service Desk?

Service Desks are unique and independent instances of Giva which can be configured for any department such as Information Technology, Customer Service, Facilities, Marketing, Research, etc. Use multiple Service Desks for privacy, security or when you want to isolate information from different departments or organizations that perform very different functions.