IT Help Desk Software in the Cloud

Since 1999, Giva has consistently earned 4.9 out of 5 stars from independent customer reviews of our intuitive cloud helpdesk solution.

Find out why Giva is among the top IT help desk software solutions. Speak to one of our relationship managers today, or take a self-guided tour. Giva offers a 30-day free help desk software trial, so you can get hands-on experience.
Help Desk Software Dashboard
Intuitive Support Desk Dashboard
Help Desk Ticket Creating Features
Help Desk Ticket Creation, Simplified
Robust, Fast & Painless Giva Reports
Easy, Robust, Real-Time Reports
Giva's Help Desk Software Administration Introduction
Quick Setup

Why Giva for Your IT Help Desk Software?

Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, customer satisfaction surveys/success center, hardware and software asset management, change enablement/management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT help desk team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted helpdesk programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
Giva allows you to start quickly with ticketing and then move to: knowledgebase, end user self-service portal, customer satisfaction surveys/success center, hardware and software asset management, change enablement/management, etc. Giva has an intuitive design: Low training costs & start-up time. No coding, programming or consultants required.
You'll be up and running in days, and your IT help desk team can be trained in hours on our intuitive and friendly interface. Giva provides video tutorials, self paced tours, quick start guides & FAQs.
Our reports and dashboards are not only visually appealing, but they're easy to understand. Giva has the best real-time custom reporting & KPIs: Full color charts & graphs. You can create, save, share and schedule delivery of standard & custom reports.
Internet connections make everything vulnerable to cyberattacks, data breaches, malware, etc. We use strong encryption and HIPAA-compliant hardened and secure infrastructure to protect your PHI and other private data. Giva also has a SSAE 18 SCO II Type 2 certification, and we support native Multi-factor Authentication (MFA).
Web hosted helpdesk programs eliminate the need for software downloads, installations and hardware configurations. 100% cloud based; only a standard web browser is required.
View our pricing plans with a list of all the features included.
American Musieum of Natural History
Radiology Partners
San Jacinto College
Century 21
Sante Community Physicians
Schulte Roth & Zabel
MedCentris
Springstone
Catholic Charities Broome County
Convergint
Seasons Retirement Communities
OpenSky

Giva's Web-Based Help Desk Software: Problems & Solutions

Problem
Giva Solves It
  • Create & reuse knowledge with our help desk ticket system
  • Rapidly update & close tickets with Macros, Quick Tickets, copy/duplicate ticket & keyboard shortcuts
  • Quick Resolutions leverage key solutions already created
Giva Solves It
  • Real-time dashboards with a large widget library
  • Highly customizable dashboard for each agent with Giva's internal help desk software
  • Easy Three Click Reporting Analytics™ right out-of-the-box
  • Broadcast and marquee messages rapidly communicate warnings & critical information
Giva Solves It
  • Advanced workflow rules increase productivity of the helpdesk organization
  • All modules are highly integrated: Start with one & then scale up
  • Scheduled Tasks create recurring tickets in the future
  • Tsunami Tickets group major events for simultaneous updating
Giva Solves It
  • Severity Levels: Urgency ratings keep focus on the top priorities
  • Routing and action rules convert emails into tickets including attachments & embedded images
  • High performance search engine increases productivity with Giva's IT ticketing system
Giva Solves It
  • Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
  • Auto close rules & workflows
  • Custom ticket forms capture additional necessary fields
  • CC Customers & Assignees: Send notifications to multiple people
  • Parent/Child Tickets for long term projects
Giva Solves It
  • Giva's Customer Satisfaction Surveys / Success Center: Capture feedback on a continuous basis to measure customer pulse
  • Custom or standard surveys with out-of-the-box reports ready to use
  • Team Efficiency, Improvement & Productivity Reports
Giva Solves It
  • Create & reuse knowledge with our help desk ticket system
  • Rapidly update & close tickets with Macros, Quick Tickets, copy/duplicate ticket & keyboard shortcuts
  • Quick Resolutions leverage key solutions already created
  • Real-time dashboards with a large widget library
  • Highly customizable dashboard for each agent with Giva's internal help desk software
  • Easy Three Click Reporting Analytics™ right out-of-the-box
  • Broadcast and marquee messages rapidly communicate warnings & critical information
  • Advanced workflow rules increase productivity of the helpdesk organization
  • All modules are highly integrated: Start with one & then scale up
  • Scheduled Tasks create recurring tickets in the future
  • Tsunami Tickets group major events for simultaneous updating
  • Severity Levels: Urgency ratings keep focus on the top priorities
  • Routing and action rules convert emails into tickets including attachments & embedded images
  • High performance search engine increases productivity with Giva's IT ticketing system
  • Service Level Agreements: Target respond/resolve times measure goals & deliver consistent service
  • Auto close rules & workflows
  • Custom ticket forms capture additional necessary fields
  • CC Customers & Assignees: Send notifications to multiple people
  • Parent/Child Tickets for long term projects
  • Giva's Customer Satisfaction Surveys / Success Center: Capture feedback on a continuous basis to measure customer pulse
  • Custom or standard surveys with out-of-the-box reports ready to use
  • Team Efficiency, Improvement & Productivity Reports

Rich, Visual Help Desk Dashboard

The best help desk platform with real-time monitoring of every customer request, so nothing slips through the cracks. No excuses.

Help desk software dashboard

Online Help Desk Reports and Dashboard Examples

Giva Online Help Desk Software is HIPAA/HITECH Compliant for Maximum Security

Security-first approach
We perform regular vulnerability scanning and assessments, log management, anomaly detection and forensic analysis on our full suite of help desk solutions.
HIPAA/HITECH compliance simplified
Giva's help desk software meets the strictest compliance requirements of the Health Insurance Portability and Accountability Act (HIPAA) and the HITECH Act.
Multi-tier encryption
Giva's HIPAA-compliant data encryption ensures all protected health information (PHI), electronic health and medical records are secure.
HIPAA-compliant backups
Daily and weekly backups enable quick data restoration from encrypted backups when needed.
Multi-level PHI and EHR encryption
Giva's hosted help desk solutions use a multi-tiered security strategy to protect personal records.
Third-party audits
All Giva's data center infrastructure and processes are validated against a rigorous set of controls by third-party CPA auditors.
Complete transparency
Giva's provides an annual SSAE 18 SOC 2 Type 2 compliance report.

Cloud-Based Help Desk Ticketing Dashboard & Features

Customer self-service portal
Provide customers round-the-clock access to helpdesk resources, so they can resolve their own issues before contacting your agents.
Knowledge base
Stop reinventing the wheel with a searchable knowledge base. Leverage valuable helpdesk resolutions previously created to resolve similar tickets.
Multiple service desk instances/configurations
Customize Giva for any department or subsidiary organization and deliver real-time agent and team analytics to help improve performance.
Tsunami Tickets™
Giva's helpdesk ticket tool links related tickets, especially during emergency events. The Red, Yellow, Green Warning System keeps focus on the top priorities.
Automate and schedule tasks and ticket workflows
Automatically open tickets on a scheduled and recurring basis. Automate escalation and closure of tickets.

Access Giva Cloud Help Desk Anywhere — Mobile, Tablet, & Desktop

You get an intuitive experience with little training required.

Client Success

MetroHealth System
"Giva is easy to learn, quickly create service requests and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Mike Norman, Director at MetroHealth
  • Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
  • Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
  • Reduced case volume by 35% due to using Giva's customer self-help portal
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