Please wait 20 seconds while we create your trial account so you can access it right now.
Ticket Creation Made Simple
Robust, Fast & Painless Reports
Set Up Quickly
"Giva is easy to learn, quickly create service requests and it's very affordable. The reporting and dashboards are better than any other product. Giva is an extraordinary value and our customers are very happy!"
- Mike Norman, Director at MetroHealth
Reduced initial contact time by 45% and increased first call resolution by 40% with Giva's intuitive case workflow and knowledge base
Increased customer satisfaction by 45% since calls are shorter and the right answers are provided on the first interaction
Reduced case volume by 35% due to using Giva's customer self-help portal
Giva Cloud-Based IT Help Desk Software is HIPAA Compliant
Giva makes HIPAA compliance very easy for our customers since the data center, hardware and software infrastructure of Giva's IT help desk tool meet the very strict HIPAA compliance regulations.
Giva uses HIPAA-compliant data encryption to ensure that all PHI data in hospital and healthcare electronic health and medical records is secure.
Giva's HIPAA-compliant backup strategy creates regular backups on a daily and weekly basis to enable the ability to quickly restore data from encrypted backups, if needed.
Giva's HIPAA-compliant security approach uses a comprehensive, multi-tiered security strategy to protect PHI in electronic health and medical records combined with a multi-tenant infrastructure to manage costs for our customers.
A security-first approach means that a regular assessment of application vulnerabilities is a key part of providing the highest levels of data security for PHI from electronic health and medical records. Proper log management is utilized for anomaly detection and forensic analysis.
Giva's HIPAA-compliant security policies go beyond basic data center compliance and encompass how technology, people and process come together to drive outcomes to protect PHI in electronic health and medical records.
All processes are validated against a rigorous set of controls by an independent team of CPA auditors. The annual SSAE 18 SOC 2 Type 2 compliance reports is issued and shared with all Giva customers upon request. Skilled HIPAA-certified engineers available 24/7/365.
Cloud Ticketing System Dashboards - Provide actionable information to help reduce call volume and increase customer satisfaction. Helps teams focus on the right priorities and nothing is very overlooked with the red/yellow/green warning system.
Reporting - Robust, fast & painless reporting for higher quality decision-making
Easy to Use & Intuitive Administration - Deploy in days, train in 1 hour
Ticket Auto Close Rules - Configure business rules and workflows to automatically close tickets
Scheduled Tasks - Automatically open tickets in the future on a scheduled & recurring basis
Customer Self-Service Portal - Round the clock access to help resources to solve issues
Multiple Service Desk - Independent instances of Giva that are customized for any department
Staff Performance Reports - Provide analytics and deep insights to better lead your organization and manage all the important aspects of employee performance
Tsunami Tickets - Link multiple tickets that are related to the same event & function as one ticket when updates are made; these are typically used during emergency events
Parent/Child Tickets - Tasks can be added to tickets so projects can be managed and tracked effortlessly
Quick Resolutions - Leverage valuable solutions already created by your term in previously resolved tickets
Temporary Notes - Editable fields that are never tracked in the ticket history and can automatically be deleted
Knowledge Base - Leverage solutions repeatedly and stop reinventing the wheel
CC Customers and Assignees - Send notifications to multiple ticket on a single ticket
Broadcast Messages - Rapidly and efficiently communicate critical information to agents and customers
Track time worked - Enables analysis of time spent to increase productivity or use as an input for billing
Multiple Service Desk Prompt at Login-Allow Customers using the self - service portal to select the proper service desk assuring tickets are routed to the correct teams
Complex Ticket Search - many search options to quickly find the correct information
Copy/Duplicate Ticket - Allows rapid copying of all the ticket fields
Service Level Agreements - Target Time or goal that can be linked to each severity level to measure and help achieve deadlines, deliver consistent service, and focus on the top priorities
Automatic Escalation of Tickets - help ensures that nothing falls through the cracks with tickets not acted upon
Convert Emails into Tickets - Allows rules to be applied to emails so they are converted into tickets and routed to the correct teams for quick action