Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Customer Service Apologies

Customer Service Best Practices Apologizing

Sometimes it is necessary to apologize. Apologies usually come after a mistake has been made. The idea of acknowledging that there is something to apologize for is off-putting to many businesses, but the fact is, mistakes sometimes happen. Whenever your company is dealing with customers who would like an issue addressed or have a complaint to make, an apology is a good place to start.

[Read More]

Pros, Cons & Reminders When Upgrading Your Operating System

Operating System Technology Update

The operating system (OS) in your device is as vital to it as your blood is to you. Without an OS, any device is essentially just a shell. Every new device that you buy comes with an OS, usually the latest version from the manufacturer you have selected. When you get the device, you get the OS. That is the good news. The question marks start appearing at the same time as the little pop-up window in the corner of your screen that tells you it is time to upgrade your OS. Here are some of the pros and cons of moving to the latest version of your OS.

[Read More]

6 Ways To Tell If a 'Green' Product Is REALLY Eco-Friendly

Go Green

In today's world, many consumers are becoming increasingly concerned about the state of the environment. They worry about the depletion of natural resources, the overflowing of landfills, and the pollution of airways and water sources. To address this concern, more corporations are introducing 'green' or eco-friendly products into the market. The sad truth, however, is that there is a lack of regulation when it comes to claims companies can make regarding how 'green' their products are. More often than not, a product is not as eco-friendly as a company declares it to be.

So how can one tell if a product really is 'green'? Here are a few red flags to watch out for, and a few tips for being a smarter, greener consumer.

[Read More]

5 Steps for Building a CMDB

Data Configuration Management

A Configuration Management Database (CMDB) is used to keep track of the different parts of an IT environment. Generally, CMDBs are convenient for modeling potential changes in IT, identifying where problems are occurring within an IT environment, and providing transparency for a company's system in case of audits or legal issues. A CMDB is like a big map of an IT environment and there are many things to consider when building the database. For more information, you can read our article on how a CMDB is helpful.

[Read More]

How to Reduce Conflict Among Employees

Conflict Resolution

Conflicts between colleagues are inevitable. However, there are several measures to help avoid and mediate conflicts. Through an interview with CIO.com, Kumud Kalia, former CIO of Direct Energy (now CIO at Akamai Technologies), details why conflicts arise and how to deal with existing and potential conflicts in the future.

[Read More]

Case Studies in CSR: Patagonia

Patagonia

Founded in 1973 by entrepreneur and outdoor enthusiast, Yvon Chouinard, Patagonia is a privately held outdoor clothing company based in Ventura, CA. The company's CSR vision consists of two main components: environmental conservation and restoration. As stated in its website, Patagonia's mission is to "build the best product, cause no unnecessary harm, use business to inspire and implement solutions to the environmental crisis." Upon further investigation, however, it is clear that this mission statement does not fully capture the intense breadth and depth at which these core environmental values are integrated into everything Patagonia does. The company's commitment to the environment goes above and beyond what is required by law, despite the fact that this imposes extra cost on its customers and puts the company at a competitive economic disadvantage. Here are some highlights of the company's efforts to steer the clothing industry in a more sustainable and responsible direction.

[Read More]

The Giva Challenge: Giva Customers are Talking! San Jacinto Community College

San Jacinto Community College

One generally presumes businesses and corporations when they think of IT department support. However, IT support for colleges and universities in the U.S. is growing exponentially in light of the technological revolution.

One such example is San Jacinto Community College (SJC). Based in Pasadena, Texas, SJC serves approximately 30,000 credit students and 2,500 faculty and staff. The IT department has 115 employees supporting three campuses, a District office and several extension centers.

[Read More]

The Giva Challenge: Giva Customers Are Talking! MetroHealth System

MetroHealth System

MetroHealth System, a hospital system providing quality care for over 175 years, has a history of constant growth and expansion. With humble beginnings in 1837 as the Cleveland, Ohio city infirmary, serving a population of 6,000 people, it experienced exponential growth with the arrival of the industrial revolution. Today, MetroHealth is one of the largest and most comprehensive public health systems in the country.

[Read More]

6 Steps to Job Search Success from Net Impact

Successful Business Career Path & Job Searches

These days, it is no easy task finding a job that pays the bills and allows you to make your mark on the world. But thanks to these six simple steps from Net Impact—a leading nonprofit that empowers people to drive transformational change in the workplace and the world—you can dramatically increase your chances of landing an impactful job that you are also passionate about. All it takes is some thoughtful planning and action.

[Read More]

The Giva Challenge: Giva Customers are Talking! Dataram

Dataram

With the advent of new technology comes the heavy responsibility of providing customer support and bandwidth to keep ahead of the dynamic growth of that technology. And even nano-second delays count in this day and age. Enter Dataram, a leading independent manufacturer of memory products and provider of performance solutions guaranteeing the performance of their products. Over the course of several decades, Dataram has developed premier memory, storage and software solutions to support its ever-growing database of customers.

[Read More]

 

Newer Entires     1   ...   15   16   17   18   19     Older Entries