Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

Top Tips for Creating a Cybersecurity Budget in Healthcare

Top Tips for Creating a Cybersecurity Budget in Healthcare

Photo Attribution: Ink Drop/Shutterstock.com

The healthcare industry will forever be the target of cyberattacks due to the array of information included in the healthcare record.

With this in mind, the need for cybersecurity is not going away. It is becoming a more predominant focal point in the industry, as you will see shortly. If your organization is struggling to justify the financial cost of adding cybersecurity to yearly budgets, consider asking yourself the following questions:

[Read More]

What Are the Effects and Costs of Downtime to Healthcare Organizations?

What Are the Effects and Costs of Downtime to Healthcare Organizations

Photo Attribution: khaleddesigner/Shutterstock.com

Any break in the standard flow of a business can result in severe financial losses. Where do these losses stem from? According to Bleuwire, the usual suspects that can cause downtime in any business are:

  • Human error

  • Internet outage

  • Malfunctioning hardware

  • Cybersecurity threats

  • Server instability

  • Software updates

[Read More]

The 3 Most Effective Organizational Change Management Models in Healthcare Practices

Change Management Models for Healthcare

Photo Attribution: Golden Sikorka/Shutterstock.com

Change management models are a crucial part of any organization. Healthcare settings in particular are known to be resistant to change and have a lot on the line when it comes to implementation. In order to stay competitive, it is important to know how best to implement change management strategies that will keep your organization running smoothly and efficiently. There are many different models for change management frameworks, but which ones work the best for healthcare?

[Read More]

6 Ways SaaS Can Support Your Startup's Success

SasS Benefits for Startups

Photo Attribution: Inspiring/Shutterstock.com

Running a startup company is no easy task. You have to worry about hiring the right people, getting customers, and maintaining an efficient workflow. The best way to do all of these things? Build a strong foundation with SaaS tools. There are many software options for startups that will help you grow your business in different ways. No matter what stage you are at or what type of business model you use, there is something out there for every company that can help it grow without breaking the bank or taking up all of its time.

Here are 6 ways SaaS can support your startup's operations:

[Read More]

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

Photo Attribution: Zephyr_p/Shutterstock.com

On the surface, many people identify ransomware as a one-dimensional type of attack that encrypts files and only frees them once payment is received. In theory, this is the basis for most ransomware attacks. Over time, cybercriminals have continued to develop attacks to be more intricate and ultimately more damaging.

[Read More]

How to Create & Foster an ITIL Change Management Culture in Your Organization

Creating & Fostering an ITIL Change Management Culture

Photo Attribution: Qvasimodo art/Shutterstock.com

For many organizations, the ITIL Change Management process can seem like a daunting task. It is easy to get caught up in all of the steps and lose sight of what is important. But by following some simple tips, you can foster an environment that cultivates a change management culture within your organization.

[Read More]

What is the State of Telehealth in Canada and Where Does it Lag?

What is the State of Telehealth in Canada and Where Does it Lag

Photo Attribution: Bagel Studio/Shutterstock.com

Telehealth can be super convenient, effective, and affordable. With the prevalence of COVID-19, many are now more comfortable with seeking medical advice from the comfort of home, rather than visiting a physical doctor's office. Today, there are many free and confidential telehealth services run by the public health authorities across Canadian provinces and territories. Generally, these services are government-run and match patients with healthcare professionals, all via the phone. Once connected, patients can ask for medical advice on a variety of non-emergency topics. Most of the subject matter will revolve around healthcare professionals advising patients whether or not the particular condition is something that can be managed at home, or something that should be referred to in-person care.

[Read More]

3 Steps to Reduce Technology Complexity for the Healthcare Caregiver

Healthcare Patient Engagement

Photo Attribution: Irina Strelnikova/Shutterstock.com

Is your healthcare model using multiple devices or complex applications to manage patient information? This can cause many complications and consume much precious time that could otherwise go towards providing the best possible care for people in need. Instead of having to manage all these different types of pieces, your healthcare team can have more control over patient data in an easier way.

[Read More]

3 Reasons to Use SaaS in Your Business-to-Customer (B2C) Call Center

3 Reasons to Use Saas in Your Business to Customer Call Center

Photo Attribution: one photo/Shutterstock.com

Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. SaaS is revolutionizing the business-to-customer call center industry by taking advantage of its ease of use and flexibility when compared with other options, like on-premises systems. Here are three main reasons your business to customer company should consider migrating your call center to a SaaS platform:

  1. Ease of Use

    SaaS is a great way to make your customer support even more efficient and streamlined. You can manage everything from within one application, so you do not have to keep checking for new updates or conduct business with multiple vendors. A single portal for various applications distills customer service down to its simplest and most effective form.

    [Read More]

3 Critical Times You Should Start IT Change Management Processes for Cost-Effective ITSM

When Should You Start IT Change Management

Photo Attribution: Jiw Ingka/Shutterstock.com

It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. It is equally important to know when you should be initiating those processes to most effectively be agile and aid process-improvement practices.

IT administrators understand that their ITSM systems are complex, multi-faceted environments that require constant maintenance on time and on budget. To manage and retain the IT budgets available, they have to ensure data and processes are synchronized and reflected in a timely and cost-effective way. This level of management is essential to keeping IT operations on schedule and budgets kept under control. It can be challenging to transition from traditional to modernized/digital ITSM to ensure best practices are being followed so that you can adapt and maintain your business.

[Read More]

 

Newer Entires     1   2   3   4   5   6   7   8   9   ...   82     Older Entries

Client Success

  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms