IT Asset Management Lifecycle: Tools, Processes and Best Practices
IT asset life cycle management is a mission-critical function for every business.
Whether those IT assets are cloud based from software vendors, hardware, or on-site systems, the planning, procurement, management, and maintenance of them is crucial to the operational success of an organization.
How to Improve Your Customer Service Performance Reviews
Customer service is at the heart of most organizations — beyond retail, it can play a critical role in healthcare and government settings. Having a customer service team in place and planning to take and answer emails and phone calls is a good start, but without solid execution, it can be all for nothing.
Creating a Help Desk for IT? Here's What You Need to Know
Setting up a Help Desk for IT, also known as an IT help desk, or overhauling your current help desk and implementing best help desk practices, is the best way to overcome current operational and technology challenges within an organization.
What does an IT help desk do? IT help desks are the first contact point to resolve any technical, network, communications, and hardware difficulties in any company.
HIPAA vs HITRUST vs HITECH: What's the Difference?
When it comes to personal health information (PHI), healthcare organizations can never be too safe. The repercussions for lost, stolen or manipulated data could cost you large sums of money, a tarnished reputation, and even jail time. According to data shared by HIPAA Journal, there were 347 healthcare data breaches of 500 or more records reported to the Department of Health and Human Services' Office for Civil Rights (OCR) Between January 1, 2022, and June 30, 2022.
What Are the Most Important Key Performance Indicators (KPIs) & Metrics for IT Operations Managers?
IT and IT Service Management (ITSM) is a data-intensive business and operational function. In most cases, everything that can be measured is measured in some way.
Key Performance Indicators (KPIs) and other metrics play a mission-critical role in the management of an IT team. It's also the main way IT operations managers can show senior business leaders how their team is performing.
A Comprehensive Guide of ITIL Principle 3: Iterative Process Improvement with Feedback
ITIL® plays an integral role in IT management and ITSM teams within organizations. As part of ITIL, leaders, managers and team members need to keep the feedback process iterative, constructive, and committed to making continuous service improvements.
Do You Have a Business Continuity Plan (BCP) for Your IT Department?
In today's society, several factors can impact business continuity. In addition to physical threats like theft and natural disasters, the Internet — despite its many benefits — can also wreak havoc. Downtime, in any form, can cost a company money and, perhaps, its reputation if not managed correctly.
What Is an ITIL Framework?
ITIL® is an acronym that stands for Information Technology Infrastructure Library. ITIL is a best-practice framework that guides the actions, operations, and measurable outputs from IT Service Management (ITSM) teams.
ITIL is not the only framework in town. However, ITIL is well-known, respected, and widely implemented as a service framework for ITSM operations and service teams, also known as IT departments, help desks, and IT vendors.
What is the Open Web Application Security Project (OWASP) Top 10 Risk List for Software Apps?
Building software products is inherently risky. Regardless of cloud providers and security vendors you might work with, the Web, as we know it, is a high-risk environment for software developers and applications.
Cybercrime is on the rise. Cybercriminals, either in organized gangs, professional criminal hackers (sometimes known as Hacking as a Service), and even unhappy employees or contractors will always find a way to weaken an organization's security.
What Is an IT Operating Model, and Why Does “Everyone” Need One?
New and seasoned businesspeople know that a well-thought-out business model and strategy are two key ingredients needed to create a successful company.
However, something discussed less frequently is an operating or operational model. This outlines important details about a company, including those regarding employees, processes, systems and technology.