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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

This is How Asset Management Can Play an Integral Role in Cybersecurity

This is How Asset Management Can Play an Integral Role in Cybersecurity

Photo Attribution: Artur Szczybylo/Shutterstock.com

When it comes to technology, an asset management system should be an important part of any IT professional's "toolbox", serving a wide variety of purposes. It can help an organization discover efficiencies in its technology lineup. It can help to regulate maintenance schedules and even help IT professionals uncover additional uses for certain devices.

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Chatbot Uses and Statistics: How Does Your Customer Really Feel?

Chatbot Uses Statistics How Do Your Customers Really Feel

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Chatbots for business is a major requirement today, as they save time, money and are effective for a company. They are automated customer support services, used to carry out simple and repetitive tasks that help to address common customer questions. They have proved to boost productivity, improve customer retention and increase referrals for organizations. 

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Is This a HIPAA Violation? Take Our HIPAA Quiz

HIPAA Violations Quiz

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Organizations in the healthcare field will be familiar with HIPAA, formally known as the Health Insurance Portability and Accountability Act. Signed into law in 1996, it sets a national standard for protecting personal health information (PHI). It ensures that patients know how their information is stored and shared through consultation and consent. According to the HIPAA Journal, in the twelve months leading up to October 2021, there were 655 reported data breaches that contained 500 or more records across the country. 546 of the 655 occurred in 2021 alone. There is room for improvement in protecting sensitive PHI, especially when dealing with large databases.

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What are OmniChannel Customer Experience Strategies, Customer Service, Support, Platforms & Examples

OmniChannel Customer Experience

Photo Attribution: TarikVision/Shutterstock.com

What is OmniChannel?

A "channel" in business is simply a medium through which a company can communicate its products to customers. This can be done through websites, advertisement hoardings, social media platforms, or by contacting customers via email, phone calls, or messages.

In the past, marketing was done through one or two channels or mediums such as printing advertisements in a newspaper or running television ads, but now with the availability of smart devices, such as mobiles or tabs, there are a plethora of digital platforms through which a company can market their product to the customers anywhere in the world. This kind of marketing interaction is called Multi-Channel Marketing. In multi-channel, a company can advertise their products and get feedback for their services on different platforms. This helps in getting a wider reach to customers, but the drawback is that all these apps and platforms work separately from one another, and to extract feedback from them is a difficult task and results in longer response time. A multi-channel environment is a great approach to increase the overall visibility of the products but does not provide good customer service or customer experience.

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HIPAA Waivers During COVID: What to Expect in 2022

HIPAA Waivers During COVID What to Expect in 2022

Photo Attribution: one photo/Shutterstock.com

Global pandemics like COVID-19 are unprecedented situations, which call for unprecedented action. This mantra is especially true in the field of healthcare, where in early 2020, operations shifted to pre-dominantly virtual care. This action was initiated to keep people apart and from further spreading a virus we knew so little about.

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3 Essential Elements for the Best Cloud IT Backup Strategy

Best Cloud Data Backup & Recovery Strategies

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What is a Data Backup Strategy?

Data Backup is storing original data, files, and information at a secondary location by making as many copies as required and using them in case the original data or information becomes inaccessible, corrupted, deleted, or formatted. Data can be stored in something smaller such as an external or USB drive, or something larger such as disk or tape storage systems, or cloud storage.

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What is SLM? ITIL Service Level Management: Meaning, Purpose and Process

ITIL Service Level management (SLM)

Photo Attribution: Elena Pimukova/Shutterstock.com

The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a CIR review board member, he liked what he saw -- more IT staff contributing improvement ideas, making him feel good about the progress. The phone rings.

"ITIL Guru. How may I assist you today?"

"Hi Guru, this is Betty. I want your help. The CIO asked me to come to her office tomorrow. She wants me to take over the role of practice owner for Service Level Management (SLM). Since the previous owner did not communicate very often to IT, I don't know what the practice does or accomplishes. Can you give me your expert opinion about the role of SLM?"

"Betty, I am always happy to help explain ITIL.

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Help Desk Tips: How to Deal With Angry Customers

How to Handle Angry Customers

Photo Attribution: TarikVision/Shutterstock.com

Have you noticed people seem to be angrier these days? It is more than a coincidence. Polling company, Gallup, surveyed 160,000 people in 116 countries during 2020 and early 2021. The results, shared via Forbes, show that anger, stress, and sadness are at all-time highs. Interestingly enough, it is not solely due to the global pandemic - which has certainly raised tensions. These statistics have been trending in the wrong direction for many years now. Uncertainty seems to be the biggest contributor to people feeling down or upset. As is highlighted in the survey, 4 in 10 adults have experienced some form of stress or worry in recent times. 

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The Ultimate List of HIPAA-Compliant Software Platforms for Hospitals, Clinics & Healthcare Entities

Ultimate HIPAA-Compliant Software Applications List

Photo Attribution: Jaiz Anuar/Shutterstock.com

With the development of many software applications and web-based platforms, it is now easy to access healthcare facilities and information electronically. Gone are the days where patients had to wait for a long time to even get an appointment. Now it is a matter of minutes to get an appointment, purchase insurance, get access to health reports and other data online.

But with the development of new and sophisticated technology, these software apps and web-based platforms face security threats along the way. Because of these security threats, there is a need to implement rules and regulations to make sure that the technology is not misused. The Health Insurance Portability and Accountability Act (HIPAA) introduced in 1996 is a standard created to ensure that the privacy and health details of the patient are safe at all times and would not be disclosed to anyone without the consent of the patient.

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Essential Change Management Roles and Responsibilities

Change Management Roles and Responsibilities

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The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a review board member, he liked what he saw. More and more IT staff contribute improvement ideas, making him feel good about the progress. The phone rang.

 "ITIL Guru. How may I assist you today?"

"This is Michael. The CIO requested that I come to her office tomorrow. She wants me to take over the role of Change Manager. Her text does not appear clear about the new Change Enablement practice. Can you help me to make a good impression?"

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