Have you noticed that your help desk can no longer support your organization's efficiency levels? Are its service levels at a constant decline? Do you feel that you can receive better value for your money from a better and more accommodating help desk? Here are five indications that your current help desk is no longer the best option for your organization:
The healthcare industry is continually adopting digital means and measures as a way to improve both fundamental organizational procedures as well as medical procedures. When thinking about customer service with regard to the healthcare field, one usually imagines face-to-face interaction between doctors and patients, bedside manner, etc. One particular digital tool that is now being used to refine and enhance healthcare customer service is MyChart.
Rapidly gaining in popularity, MyChart is a digital service being implemented by healthcare providers which allows for constant conversation between doctors and patients. The additive of 24 hour availability allows users to contact their medical professionals at any point in the day. The same can be said for the healthcare professionals: those treating patients can message their patients to check in, start new medications, give reminders, or even just give peace of mind, all done in real-time.
This increased communications availability improves doctor-patient relationships, and ensures some level of emotional security knowing your healthcare professional is always available via MyChart. The service eliminates calls to the doctor's office, or their assistants; and for increased convenience, MyChart has also been developed for mobile applications.
In the U.S. alone 70 percent of people have smartphones, therefore healthcare providers' adoption of seamlessly interactive services is the best measurement to reach and stay connected with their customers and patients regardless of proximity. With more digital implementation, customer service will increase in quantity and quality. Soon it will not only be limited to direct messaging, but expand to scheduling appointments, refilling prescriptions, and paying bills, among other services, building a fundamentally sound and interactive system for the utilization of providers, customers and patients alike.
Presence Health, a healthcare network based in Illinois, earlier in 2017 acceded to pay a $475,000 fine after not reporting a breach of unsecured protected health information in a timely fashion. Officials of the Office for Civil Rights (OCR) are noting that the length of time it took Presence to report the breach was not in accordance with HIPAA standards. This action represents the first HIPAA enforcement by the OCR on a healthcare provider for lack of timely notification of a breach.
Cyber attacks are bad news for both business owners and consumers alike. It has become a serious problem for many Canadian businesses, as attacks of this nature are on the rise for the third straight year. In specific, instances of ransomware, malware and botnet attacks were expected to increase in 2017.
If you are a software vendor, have you fully explored ways to better serve your customers? If not, the Agile software development process may revolutionize your approach to customer service.
In his recent Capterra article Improve your Customer Experience with Agile Software Development, Giva founder, Ron Avignone, explains how utilizing the Agile method has changed and vastly improved the way Giva engages with its customers. He shares personal experiences, tips, anecdotes and recommendations as to how a company can provide better customer service utilizing the Agile method. Some of the recommendations may surprise you but are proven methods to bring even more satisfaction and loyalty from your customers.
Capterra, offering the most comprehensive list of software solutions on the web, has named Giva eHelpDesk in the Top 20 Most Affordable Help Desk Software solutions.
When it comes to cloud computing, service level agreements (SLA) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.
The following are important 6 considerations for service level agreements customized for the cloud of which to be aware:
Healthcare providers and organizations are investing in cybersecurity with the growing pervasiveness and sophistication of cyber crime. Cyber criminality is becoming both more anonymous and more lucrative, opening the market for hackers and other cyber criminals to prey on healthcare providers. Despite the healthcare industry estimated to spend $65 billion on cyber security through 2021, cyberattacks are expected to quadruple by the year 2020. Regardless of financial precaution, cyber criminals are being aided by certain factors the healthcare industry has yet to remedy:
With cyber attacks on healthcare becoming more sophisticated and pervasive, it is increasingly clear healthcare providers have insufficient and outdated approaches to security. Digital security utilized by most healthcare providers functions by protecting against individual and immediate attacks, instead of being a universal, extensive strategy. For healthcare providers, tending to and caring for ill patients is the top priority, so any breach of data or any C-Suite member becoming compromised would result in total calamity for healthcare centers and their patients.
The following are five of the biggest threats facing healthcare cyber security:
In strong customer-centric strategies, the customer is the business. So much so, that everything is molded into form through the buyer's perspective. It is as if the customer himself is creating the product or service for his own benefit. Listed below are five tips and tricks that can help businesses develop their customer-centric strategies:
