Giva Blog

Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

HIPAA and "Body" or "Patient Brokering": Balancing Lead Generation With Privacy Laws

Understanding Patient Body Brokering HIPAA Privacy Regulations

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Drugs destroy lives. America is in the middle of a drug addiction epidemic. Over 1 million people have died from overdoses in 20 years, since the US Centers for Disease Control and Prevention (CDC) started recording overdose deaths in 1999.

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Is Google Workspace HIPAA Compliant? Gmail, Meet, Drive & Other G Suite Apps

Is Google Workspace HIPAA Compliant

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Rising data breaches in healthcare have paved the way for compliance laws to keep patients' medical data secure. Thousands of healthcare providers in the US are now legally required to adhere to the Health Insurance Portability and Accountability Act (HIPAA). As a result, they need to use HIPAA-compliant technologies when corresponding with clients and patients online. 

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Advantages and Disadvantages of Cloud Computing in Healthcare

Advantages and Disadvantages of Cloud Computing in Healthcare

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In industries across the spectrum, cloud computing is far outpacing physical storage infrastructure. It may provide you a sense of security knowing your data is physically on-site, however, these systems often take up valuable space, are easily compromised (including physical theft), and cost a fortune to maintain. The cloud is a "new" technology that provides an efficient working model that is secure for any industry, especially those that house sensitive data like governments, financial institutions, and healthcare.

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Is LegitScript Certification Worth It for Telemental Health?

LegitScript Certification

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LegitScript certification is a way for mental health practitioners to establish and build trust with potential patients online. 

Potential patients and their loved ones are searching for mental health professionals online. If they are searching on social networks, such as Facebook, and using search engines, such as Google and Bing, licensed mental health practitioners need to be certified to advertise on these platforms.

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An Apology Letter or Script: Examples of How to Apologize to a Customer (Without Sounding Scripted)

Customer Apology Scripts

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Apologies are a necessary part of recovering from your mistakes. In the customer service industry, knowing how to deliver a meaningful apology is a crucial skill everyone should be willing to improve in themselves.

However, it takes more than saying "sorry" to make a change. Customers want fast, simple solutions to their problems. And when they can't solve it themselves, customer reps need the ability to tell them what to do instead of apologizing and asking them what they need.

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How to Open a Drug Rehab Center: 21 Things to Know

How to Start a Drug Rehab Center

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Drug rehab centers are big business, with over 15,00 facilities around the U.S. and 3.7 million people receiving treatment for drug and alcohol addiction. Many are filled to capacity, and many more are needed to meet the growing demand for rehab treatment.

Some of the most famous include the Hazelden Betty Ford Foundation, with 16 treatment centers nationwide. Drug and alcohol addiction can affect anyone; as much as society might not want to acknowledge it, this is a widespread nationwide epidemic.

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Before You Choose Behavioral or Mental Health Apps For Your Practice

Mental Health Apps

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More people than ever before are seeking treatment for mental health conditions.

One of the ways patients are doing this is through mental health apps. Some of the most popular on the market include Calm, Headspace, and Talkspace Online Therapy. Other apps are focusing on specific problems, such as Quit That! to help people break unhealthy habits and addictions.

eMoods is designed to help those with bipolar disorder track their moods. notOK is an app designed to prevent suicide.

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Root Cause Analysis (RCA) and Asking the 5 'Whys'

Root Cause Analysis Asking the 5 Whys

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What's causing the recent influx of service tickets at your organization? Why are customers complaining about long wait times for a reply? Why are your customer service staff resigning regularly? Sometimes, persistent issues can be related to a product or service you offer. If you find yourself asking questions like this or fielding inquiries about faulty products with regularity, it might be time to conduct a root cause analysis. We'll dive deeper into what this process entails below, but it is important to determine problems beyond what they appear to be on the surface. 

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What is "Email Jail" in the Workplace and How "Zero Inbox" Can Set You Free

Workplace Email Jail and How Zero Inbox Can Set You Free

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Email is a communication tool meant to help organizations send important information and collaborate on projects. It's straightforward enough, but it doesn't do its job as effectively as people think. Here's why email is bad for workplace productivity and how you can transition toward more optimal communication methods.

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How to Reduce IT Help Desk Costs

Ways to Cut Help Desk Costs

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From fuel at the pumps to food at the grocery store, everything costs more these days. The reason? Inflation. According to data from the U.S. Labor Department and shared via the U.S. Inflation calculator, the country is experiencing an annual inflation rate of 8.3% for the 12 months leading up to April 2022. That is an astoundingly high number in comparison to previous years. In fact, it is the highest rate of inflation since 1982. The result? A trickle-down effect, meaning companies are incurring greater costs to bring in products, with these additional costs passed down to the consumer. 

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