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How Secure and Scalable Is Your Lab Testing Tracking System?

How Secure and Scalable is Your Lab Testing Tracking System

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Attention commercial and academic medical testing labs:

In light of COVID-19, how is your testing lab set up to securely, quickly and easily sync results and tracking information with local hospitals and healthcare organizations while performing ongoing, exponentially growing testing? As our nation continues to navigate into deeper waters in its attempt to manage the COVID-19 pandemic, this is an opportunity for your organization to meet this unexpected challenge and create a HIPAA compliant tracking system that will provide:

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3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

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There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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Is Your Personal Health Information Safe Over Telehealth Platforms?

Is Your Personal Health Information Safe Over Telehealth Platforms

Photo Attribution: Tang Yan Song/Shutterstock.com

The COVID-19 pandemic is pushing many healthcare providers to augment their physical clinics with telehealth options for their patients. Telehealth may be transforming into an important healthcare sector itself and the need to establish strict, comprehensive and applicable guidelines is now even more vital for the healthcare industry.

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3 Ways to Help Make Telehealth Simple and Secure

3 Ways to Help Make Telehealth Simple and Secure

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Individuals looking to partake in telehealth appointments often do so for its various conveniences that limit the need to travel from the comforts of home. Many patients have become accustomed to care that resembles that of an in-person appointment. Though the quality of patient care is of the utmost importance, the user experience is also important encompassing everything from making a booking to after-care.

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What You Will Need to Set Up a Telehealth Practice: The Essentials

What You Will Need to Set Up a Telehealth Practice The Essentials

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Telehealth allows one to receive basic or specialized care over the phone or by video conference. This is ideal for patients with mobility issues, easing the anxiety of in-person visits during high-risk times, and for those who do not have an appropriate form of transportation to receive in-person care. It also helps to reduce wait times, a benefit for both the patient and provider.

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The Top 3 Advantages That Telehealth Provides Patients

The Top 3 Advantages That Telehealth Provides Patients

Photo Attribution: TierneyMJ/Shutterstock.com

The concept of telehealth has been around for nearly 40 years. Though lately, more than ever before, telehealth is proving to be a viable option for quick and efficient medical attention, especially for those living in rural areas, and those who simply don't have the means to commute to their healthcare provider.

Telehealth can be conducted over the phone or through computer-based video chat services. Cutting back on wait times, patients can receive medical attention from general practitioners and specialists. With that being said, there is little doubt about the benefits provided by telehealth services.

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Building Telehealth Infrastructure in a Mid-Pandemic Era

Building Telehealth Infrastructure in a Mid Pandemic Era

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As the world enters a new era of remote-based services, the healthcare industry is also pushed to provide solutions that address the concerns of the population. Many people are afraid of visiting the doctor because of the risk of contracting COVID-19. An impactful re-imagining of the healthcare system is taking place. The world is moving past the distorted concept of an online medical informational resource (such as WebMD) to a very real existence where actual nurses and doctors will be evaluating symptoms of their patients via online communication, telehealth.

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How Telehealth is Revolutionizing Patient Care in North America

How Telehealth is Revolutionizing Patient Care in North America

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Recent pandemics such as H1N1 and COVID-19 have crippled healthcare systems worldwide. Overflowing ICUs, a lack of personal protective equipment (PPE) and large, possibly asymptomatic crowds in hospital waiting rooms are just some problems experienced by healthcare organizations. Out of fear of the circumstances, people flock to doctors' offices and hospitals to rule out a worst-case-scenario. Though for those with mild symptoms or less urgent matters, is a trip to a hospital during an active pandemic worth the risk of infection? Are there more convenient ways to get the attention you need in 2020 and beyond? The answer is yes, and it comes in the form of telehealth.

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Is Your HIPAA Compliant Cloud Call Center Keeping Up?

Is Your HIPAA Compliant Cloud Call Center Keeping Up

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Attention state and local healthcare agencies and hospitals:

Do you have a HIPAA compliant cloud call center that can scale with your high volumes?

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Is Your Hosting Service HIPAA Compliant?

Is Your Hosting Service HIPAA Compliant

Photo Attribution: Rainbow Black/Shutterstock.com

Hosting a website or service that adheres to HIPAA guidelines requires HIPAA compliant hosting. The Health Information Technology for Economic and Clinical Health Act (HITECH) was signed into law in 2009 and increases the scope of protections for individuals while increasing penalties against healthcare providers that do not implement a proper system to manage electronic health records. Simply put, HIPAA compliant web hosting involves technological safeguards that include methods of protecting, storing, disseminating and sharing electronic information across multiple platforms, servers, and devices.

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