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Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

The Top 3 Tools for Telecommuting IT Professionals

The Top 3 Tools for Telecommuting IT Professionals

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Working from home has become the norm for many around the world. According to Katherine Guyot and Isabel V. Sawhill at Brookings, up to half of American workers are currently working from home, more than double the fraction who worked from home (at least occasionally) in 2017-18.

The COVID-19 pandemic has created a massive telecommuting economy. Every role will have its challenges in adapting to this new normal. However, those in IT faced the greatest initial challenge, and continue to encounter new scenarios regularly. They were in charge of quickly adapting to a new work-from-home arrangement for organization employees. If that wasn't challenging enough, they are now tasked with tackling new issues that arise when multiple people are working in a variety of locations using more than one piece of technology. Are there some tools that can make this situation easier for IT professionals? Absolutely. We will have a look at a few of them in this post

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3 Top Ways to Provide More Cost-Effective Customer Service

3 Top Ways to Provide More Cost Effective Customer Service

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From the right tools to adequate staffing, customer service can turn out to be an expensive venture for businesses of all shapes and sizes. Most of the expenses incurred come from in-house teams, usually those working in a call-center. If customers get off of the phone with your in-house team and still don't have a resolution to their issue, that can also be seen as both time and money wasted. This is especially true if the customer decides to forego your business thanks to that particular experience.

According to Hannah Steiman of Peak Support, there are a few ways in which in-house customer service can become costly:

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Healthcare Organizations Going Digital for Covid-19 Testing & Tracking

How Secure and Scalable is Your Lab Testing Tracking System

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According to the NY Times, many public and private healthcare organizations are overwhelmed by faxes and paper workflows for Covid-19 testing and tracking and are looking for digital solutions to rapidly scale to meet the exponential growth in demand for their services.

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The Difference Between Helpdesk, Technical Support & Desktop Support & Skills Required

The Difference Between Helpdesk Technical and Desktop Support and Skills Required

Photo Attribution: Rosadu/Shutterstock.com

With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Helpdesk, Technical Support, and Desktop/Deskside Support.

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How to Implement a Cost Effective Help Desk

How to Implement a Cost Effective Help Desk

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Small and medium-sized organizations on a budget may be hesitant to initiate the process of looking into and implementing a help desk solely based on cost. Whether you decide to choose between an open-source program, software based in the cloud, or something else entirely, there are ways to generate cost savings, while still capturing the services you require to operate efficiently. Continue reading to gather our tips on implementing a cost-efficient help desk at your business, even when budgets are tight.

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4 Issues & Solutions Affecting Cloud Computing in Healthcare

Issues & Solutions Affecting Cloud Computing in Healthcare

Over the past decade, cloud computing has quickly become a necessary transition for healthcare providers. In this technological era, things have become fast-paced, and an on-premises healthcare system will undoubtedly cause the industry to lag. According to the 2019 HIMSS Analytics Cloud Survey, 8 out of 10 healthcare stakeholders consider cloud a strategic priority for the coming year and beyond. Its uses range from data backups and recovery to business functions such as organizational finance and human resources.

However, cloud computing isn't foolproof. Like many modern technologies, certain drawbacks should be considered before implementation. Once you are aware of these scenarios, share them with your IT leaders, to ensure you are best prepared for any situation when it comes time to switch from old physical equipment to new cloud technology.

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What Makes a Great Help Desk? Top 3 Strategies & Success Metrics

What Makes a Great Help Desk Top 3 Tips and Success Metrics

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Customer service is integral to the success of any organization that sells a product or service. Loyalty and retention are both built off of the very principle of customer service. When your customers are happy, they will likely return and recommend your business to their friends, family, and co-workers. With that being said, customer service is an evolving sector that requires organizations to remain current and efficient. How is this done?

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7 Tips for Protecting Yourself Against Cyber Attacks

7 Tips for Protecting Yourself Against Cyber Attacks

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In September of 2020 amid the COVID-19 pandemic, the computer systems of a major U.S. hospital chain, Universal Health Services, representing over 400 locations, came under a ransomware attack. Over the course of a weekend, all computers went down and staff was rendered digitally powerless and forced to function manually via pen and paper, including updating patient information and handwritten prescriptions. This example, among many others, serves as a reminder that no one organization or person is safe from a potential cyber-attack. Oftentimes the best defense is being well-prepared for the inevitable.

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Rising Data Breaches in Healthcare: A Snapshot

Rising Data Breaches in Healthcare A Snapshot

Photo Attribution: Ananieva Elena/Shutterstock.com

Statistics compiled by Techjury reveal that in the last decade, there have been over 2,550 data breaches in the U.S. healthcare industry, with millions of records being affected. If this is not enough to heighten the level of concern of several healthcare companies, the next statistic will. By the end of 2020, security breaches are expected to cost the healthcare industry 6 trillion dollars. This is a significant increase from the $3 trillion figure projected in 2017.

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Top Alternatives to Improve Customer Service Wait Times

Top Alternatives to Improve Customer Service Wait Times

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"Your call is important to us. Please hold for the next available representative." If you have ever called into a customer service department before, there's a good chance you've heard an iteration of that line on more than one occasion. Some companies have learned methods to tame the wait time beast and established excellent customer service best standards, while others are still losing the battle.

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  • Saved at least 1 FTE due to lower ongoing administration
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