The Business dictionary defines corporate amnesia as the loss of corporate memory: skills that were not transferred and valuable knowledge which was not (or could not be) documented, due to excessive downsizing, frequent layoffs, or un-managed employee attrition. Simply put, poor knowledge management is the cause of corporate amnesia and organizations need to work towards eliminating this issue. Here are three ways to do that:

1. Knowledge exchange agreements

   Freelance work and the outsourcing of services have become prevailing forms of employment. Consequently, employees come and go and, in most cases, take the knowledge they acquired with them. To combat this issue, organizations should form knowledge exchange agreements with external associates and create for them a platform on which they can interact with full time employees and pass on vital information.

2. Knowledge Management Systems

   This may seem like an obvious solution, but many organizations do not implement it. A KMS promotes the effective use of knowledge. It can help employees avoid wasting time searching for solutions; ensures there are no redundant pieces of knowledge in the system and helps users leverage the stored knowledge in their work life. However, one must keep in mind that a KMS will only benefit the organization if it is well curated, maintained and kept up to date.

3. KMS search tools

   Google has reached the magnitude of excellence that you see today simply because it is a properly functioning search tool. People can rely on the fact that they will almost always find what they are looking for if they use the tool correctly. Similarly, a good KMS system should make it easy for employees to access data through features such as predictive analysis. Knowledge should also be marked with the knowledge provider's name or profile to allow others to gain direct insights from them if need be. Users should not feel that their search for knowledge will be complex and burdensome. Otherwise, their motivation to use KMS systems will diminish, making them obsolete.

No matter how hard you may try, delivering great customer service all the time may simply not be possible. Even if you take your job seriously, slip ups will inevitably occur. Significantly, providing perfect customer service is not what makes your organization great, rather it is the way in which you handle bad situations with customers. Here are a few tips on how to remedy a bad customer service situation:

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2018 witnessed an increase in cyber security awareness by the government, private organizations and the general public. People now care more about data security and hold organizations accountable when they fail to protect it. For this reason and many others, 2019 will be jam packed with cyber security conferences and events. The following is a list of upcoming cyber security events happening in 2019:

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2018 was an eventful year for healthcare security. From the enforcement of new privacy laws to the amendment of existing ones, the international healthcare sector has experienced many changes. Telehealth is growing, new health record initiatives are being put in place and old ones are being updated. In spite of this, the industry still has a long way to go before it can be considered a secure place for data to be stored and managed. Below is a list of valuable lessons learned over the course of 2018:

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In spite of breakthroughs in technology and cybersecurity, 2018 witnessed a significant number of high-profile breaches. In response, the cybersecurity industry is evolving, with both users and providers becoming more security conscious. The following are 4 cybersecurity predictions that are expected to continue into 2019:

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While keeping your help desk close to home may have its advantages, sometimes its processes become too much to handle and outsourcing your service desk begins to appear like a better option. Listed below are several advantages to consider for outsourcing your help desk to a third party vendor.

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In June of 2018, California passed the Consumer Privacy Act (CCPA), a law with similar rules to the European GDPR, which is set to be enforced on January 1 of 2020. However, on September 23, the California government approved an amendment (labelled SB 1121) to modify important areas of the act and to improve consumer privacy and security rights. The CCPA and the upcoming changes are not only expected to affect Californian organizations, but also ones that conduct business in the state, meaning that the U.S. market will most likely be affected. Below is a list of changes that are expected to occur as a result of the amendments:

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Knowledge management (KM) is the cornerstone of any organization. It is what employers use to function and what they rely on to provide good customer service. Giva has compiled nine nugget tips from four KM experts:

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