Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.
Over the last few months, organizations have witnessed a whirlwind of new cyber attacks and breaches. Healthcare providers have long blamed most breaches on employee error and negligence, with various studies and reports revealing that the majority of healthcare breaches are a result of internal actors. And while this may be partially true, the fact remains that many organizations contribute to the problem themselves. Not through a lack of training or resources, but through a lack of proper data access regulation.
Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. When searching for the perfect help desk, you must take these elements into consideration. The following is an explanation of the five main types of help desk software currently on the market.
Proactivity in customer service is an efficient way of cementing customer loyalty while simultaneously decreasing service calls and ticket traffic by solving problems before they even come into existence. It does not necessarily mean anticipating your customer's every move. Rather it consists of predicting their needs and issues, while proactively providing them with solutions. Proactivity in customer service can be achieved by:
Pharmacogenomics, or the study of the human genome's response to drugs, originated in the late 1990s. It has continued to grow and culminated in what we call today precision medicine. Precision medicine includes the in-depth analysis of the genomic data and DNA sequencing files of an individual and his/her lineage for generations. This genetic information is used to select personalized treatment options.
Oftentimes, news of an organization's social customer care (or lack thereof) goes viral and for a short amount of time, the business is put under the microscope by news outlets and social media users. It is at this point where its online presence and history are closely monitored. This provides it with an opportunity to impress curious users who decide to take a look at the services it provides and grow its customer base. But creating content in the hopes of going viral is not the only way an organization can leverage the ever growing popularity of social media. In fact, it is the most uncommon. Below is a list of ways that you can use your social media presence to strengthen customer loyalty and increase foot traffic to your business:
In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. The team sent a fax containing malware disguised as an image to the machine, which stored the document, and gave the researchers access to all the computers on the network.
A recent Yale study revealed that a large number of American hospitals fail to provide patient records upon request. The research was based on simulated patients requesting medical records and was conducted in 83 of the best hospitals in the US, all of which have independent medical records request processes and medical records departments, reachable by phone.
Canadian companies today need IT leaders that are capable of adapting to the rapidly changing technology landscape and can promote information sharing and networking. Consequently, CIOs aim to stay up to date with new technologies and best practices through annual events. Below is a list of upcoming CIO events in Canada for the year 2019.
In 2018, Canada witnessed some revolutionary changes to its laws regarding healthcare and data security. However, a report released in 2018 revealed it was also the country with the third most cyber security breaches. Consequently, it is important that healthcare organizations keep working towards stronger security measures while simultaneously improving the patient experience. Giva has compiled the following list of upcoming events in Canada focused on healthcare security and innovation: