IT departments have always lived in a world of balancing two opposing activities with limited resources:
Any break in the standard flow of a business can result in severe financial losses. Where do these losses stem from? One of the most expensive business interruptions is IT or system downtime.
Change management models are a crucial part of any organization. Healthcare settings in particular are known to be resistant to change and have a lot on the line when it comes to implementation. In order to stay competitive, it is important to know how best to implement change management strategies that will keep your organization running smoothly and efficiently. There are many different models for change management frameworks, but which ones work the best for healthcare?
We have compiled a list of the top HIPAA-compliant messaging apps which provide concise descriptions and key features, assisting healthcare practices and systems in maintaining patient data securely and providing a better patient experience in the ever changing nature of healthcare technology.
Cost-effective customer service means delivering fast, high-quality support at the lowest sustainable cost per interaction. In practice, that means resolving issues the first time they're raised, giving customers ways to find answers on their own, and using the right tools so agents aren't spending paid hours on tasks that can be handled automatically.
Understanding the difference between help desk, technical support, and desktop support is a practical starting point for anyone building an IT support team or mapping a career in IT. These three roles serve distinct functions, operate at different support tiers, and require different skill sets, even though their titles are often used interchangeably in job postings and IT org charts.
The Personal Information Protection and Electronic Document Act (PIPEDA) is Canada's federal law on patient privacy (Canada equivalent of HIPAA). It is comparable to the Health Insurance Portability and Accountability Act (HIPAA) in the United States, however, there are a few key differences to be aware of.
On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suite™ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.
A help desk is a centralized point of contact where users submit requests for technical support, IT assistance, or service. Every request is logged as a ticket, assigned to the right person, and tracked until it's resolved. Help desks range from a shared inbox at a small company to a multi-tier enterprise platform with automated routing, self-service portals, and AI-assisted triage. The right type depends on who you're supporting, how much control you need over the software, and whether you want to staff support in-house or hand it to a third party.
A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:
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