Giva on YouTube Giva on Twitter Giva Schedule a Call Schedule Call

Service Level Agreements-SLA Compliance Trends Reports

Posted: June 17, 2008 6:25 PM
Categories: Insights For Customer Service Leaders , Insights For CIOs & IT Directors , Software as a Service-SaaS, Help Desk Best Practices, Customer Service Best Practices

This report shows SLA compliance over a period of time. Managing trends toward a higher goal can dramatically increase customer satisfaction. This SLA Compliance Trends Report should be part of your standard reports that you study every week.

 

Example SLA Compliance Trends Report

 

SLACOMPLIANCETRENDS

Share/Bookmark Link

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Learn More Download PDF
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Learn More Download PDF
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms
Learn More Download PDF
The Giva Difference
Products
Customers
Resources
Company
International
Call Us
  • +1-408-260-9000
Giva on Twitter
Giva on YouTube
Privacy Policy | Terms of Use | © 2021 Giva, Inc. All Rights Reserved.