Internal and External CSR

Internal & External Corporate Social Responsbility Flow

Our blog post on Good Corporate Citizenship was concerned with Corporate Social Responsibility (CSR), an important aspect of contemporary business given its role in determining reputations. We also discussed some of the top performing corporations in a Reputation Institute study focused on CSR practices. Emerging from a discussion about these top businesses is an understanding of the different forms CSR can take. Specifically, larger businesses have made CSR both an internal and external practice.

For example, Microsoft engages in many commendable forms of external corporate altruism. Their Technology for Good program has provided 62,000 nonprofits with affordable access to technology; and their Microsoft YouthSpark program has sought to provide hundreds of millions of youth with opportunities for education, employment, and entrepreneurship. But, they also apply CSR values in their internal operations. Their goal of becoming a carbon neutral company by applying an internal carbon fee is one such example. The actions of other large companies like IBM's "Smarter Planet" and "Smarter Cities" campaigns reflect this embracing of CSR principles in regular business operations.

In general, these examples are a reflection of the varied and customized applications of CSR and the exciting new ideas coming from this emerging field.

Client Success

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  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
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  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
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  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms