Giva Blog
Help Desk, Customer Service, Cloud & Security Insights, with a Side of Altruism!

3 Vulnerable Areas Where Healthcare Security is Still Lacking

3 Vulnerable Areas Where Healthcare Security is Still Lacking

The multichannel nature of healthcare today has made it susceptible to both physical and virtual forms of attack. While cybersecurity is increasingly becoming a major concern for healthcare entities, there are many areas of weaknesses that have yet to be taken care of. They include:

[Read More]

6 Legal Updates Affecting Healthcare Security in 2019/2020

6 Legal Updates Affecting Healthcare Security in 2019 2020

In recent months, a large number of states have sought to improve their healthcare security in various ways. Each of the following amendments and laws that have been passed tackles a different aspect of personal information protection including PHI and other sensitive data. But the list below is not only limited to the laws themselves, rather it includes any precedents that may have a significant effect on how healthcare is dealt with in the future.

[Read More]

6 Upcoming Customer Service Events in the US for 2019

6 Upcoming Customer Service Events in the US for 2019

Customer service (CS) is becoming one of the biggest differentiators between successful and unsuccessful businesses. More specifically, there has been a rising focus on CS on social media and its effectiveness in increasing revenue. For this reason, many events in 2019 have decided to focus on the digital customer journey. Below is a list of upcoming CS events for 2019.

[Read More]

5 Types of Help Desk: Which is Right For You?

5 Types of Help Desk: Which is Right For You

Help desks are typically grouped according to their form of deployment, the size of a client's business and whether the software's source code is accessible and easy to alter. When searching for the perfect help desk, you must take these elements into consideration. The following is an explanation of the five main types of help desk software currently on the market.

[Read More]

4 Proven Ways to Achieve Proactive Customer Service

4 Proven Ways to Achieve Proactive Customer Service

Proactivity in customer service is an efficient way of cementing customer loyalty while simultaneously decreasing service calls and ticket traffic by solving problems before they even come into existence. It does not necessarily mean anticipating your customer's every move. Rather it consists of predicting their needs and issues, while proactively providing them with solutions. Proactivity in customer service can be achieved by:

[Read More]

Social Media: A Direct Path to Better Customer Service

Social Media A Direct Path to Better Customer Service

Oftentimes, news of an organization's social customer care (or lack thereof) goes viral and for a short amount of time, the business is put under the microscope by news outlets and social media users. It is at this point where its online presence and history are closely monitored. This provides it with an opportunity to impress curious users who decide to take a look at the services it provides and grow its customer base. But creating content in the hopes of going viral is not the only way an organization can leverage the ever growing popularity of social media. In fact, it is the most uncommon. Below is a list of ways that you can use your social media presence to strengthen customer loyalty and increase foot traffic to your business:

[Read More]

How Fax Machines Today Can Still Allow Cyber Attacks

How Fax Machines Today Can Still Allow Cyber Attacks

In August of 2018, a group of researchers at Check Point Research successfully breached a system of computers through a vulnerability in a Hewlett Packard printer and fax machine. The team sent a fax containing malware disguised as an image to the machine, which stored the document, and gave the researchers access to all the computers on the network.

[Read More]

Upcoming CIO Events in Canada for 2019

Upcoming CIO Events in Canada for 2019

Canadian companies today need IT leaders that are capable of adapting to the rapidly changing technology landscape and can promote information sharing and networking. Consequently, CIOs aim to stay up to date with new technologies and best practices through annual events. Below is a list of upcoming CIO events in Canada for the year 2019.

[Read More]

Upcoming Canada 2019 Healthcare Security and Innovation Events

Upcoming Canada 2019 Healthcare Security and Innovation Events

In 2018, Canada witnessed some revolutionary changes to its laws regarding healthcare and data security. However, a report released in 2018 revealed it was also the country with the third most cyber security breaches. Consequently, it is important that healthcare organizations keep working towards stronger security measures while simultaneously improving the patient experience. Giva has compiled the following list of upcoming events in Canada focused on healthcare security and innovation:

[Read More]

Upcoming CIO Conferences in the US for 2019

Upcoming CIO Conferences in the US for 2019

As the increase in digital technology opens up new business potential, revenue and growth, the role of the CIO is becoming increasingly complex and integral. Consequently, it is crucial that CIOs hone required skills as well as remain up to date with the constant changes in technology. The following is a list of upcoming CIO events in the US for the year 2019:

[Read More]

 

Newer Entires     1   2   3   4   5   6   7   ...   23     Older Entries