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Looking Back at 2018: 4 Valuable Lessons Learned in Healthcare Security

4 Valuable Lessons Learned in Healthcare Security in 2018

2018 was an eventful year for healthcare security. From the enforcement of new privacy laws to the amendment of existing ones, the international healthcare sector has experienced many changes. Telehealth is growing, new health record initiatives are being put in place and old ones are being updated. In spite of this, the industry still has a long way to go before it can be considered a secure place for data to be stored and managed. Below is a list of valuable lessons learned over the course of 2018:

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4 Cyber Security Predictions for 2019

4 Cyber Security Predictions for 2019

In spite of breakthroughs in technology and cybersecurity, 2018 witnessed a significant number of high-profile breaches. In response, the cybersecurity industry is evolving, with both users and providers becoming more security conscious. The following are 4 cybersecurity predictions that are expected to continue into 2019:

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4 Compelling Reasons to Outsource Your IT Help Desk

4 Compelling Reasons to Outsource Your IT Help Desk

While keeping your help desk close to home may have its advantages, sometimes its processes become too much to handle and outsourcing your service desk begins to appear like a better option. Listed below are several advantages to consider for outsourcing your help desk to a third party vendor.

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Will You Be Affected By The California Consumer Privacy Act?

Will You Be Affected By The California Consumer Privacy Act

In June of 2018, California passed the Consumer Privacy Act (CCPA), a law with similar rules to the European GDPR, which is set to be enforced on January 1 of 2020. However, on September 23, the California government approved an amendment (labelled SB 1121) to modify important areas of the act and to improve consumer privacy and security rights. The CCPA and the upcoming changes are not only expected to affect Californian organizations, but also ones that conduct business in the state, meaning that the U.S. market will most likely be affected. Below is a list of changes that are expected to occur as a result of the amendments:

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3 Reasons Why Any Organization Should Consider Becoming HIPAA Compliant

9 Valuable Tips From Knowledge Management Experts

9 Valuable Tips From Knowledge Management Experts

Knowledge management (KM) is the cornerstone of any organization. It is what employers use to function and what they rely on to provide good customer service. Giva has compiled nine nugget tips from four KM experts:

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3 Types of Service Level Agreements

3 Types of Service Level Agreements

A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:

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Is Your Customer Service Team Lacking in These 4 Areas?

Cybersecurity Awareness Month

You answer the ringing phone on your desk. "Customer Service. How may I help you?" The response you receive is high pitched with agitation. "Hello, I've been waiting for 3 days and I still have not received my..." You can sense that the caller has sat through many long phone calls before she was able to finally reach you, the Customer Care Manager. She complains about the careless attitude of your company's CS representatives, the slow response time and a long list of other things. You understand from her complaints that she has been repeatedly ignored, lied to and made to chase her own tail. This is the fifth time you receive a call like this today and decide that something must be done.

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Renewed Resolve: National Cybersecurity Awareness Month

Cybersecurity Awareness Month

October marks National Cybersecurity Awareness Month, and like the new year, organizations usually try to re-center their operations and renew their security resolutions. Some take this opportunity to update employees on the current security climate.

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Healthcare Security Events in the US for 2018

Healthcare Security Events in US for 2018

Cybersecurity is a growing concern for the healthcare industry. As more personal data and sensitive information goes online, cyber criminals are growing smarter. Healthcare security conferences and summits bring experts together to discuss, innovate, and brainstorm together how to combat security threats and better protect themselves against breaches. Giva has listed below a few upcoming events through the remainder of 2018:

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