Knowledge management (KM) is the cornerstone of any organization. It is what employers use to function and what they rely on to provide good customer service. Giva has compiled nine nugget tips from four KM experts:
A service level agreement (SLA) is a contract between a business and its customer outlining the details that the two parties have agreed to in a transaction. The types of SLAs that an organization can use depends on many significant aspects. While some are targeted at individual customer groups, others discuss issues relevant to entire companies. This is because the needs of one user differ from those of another. Below is a list of the types of SLAs used by businesses today, and how each one is utilized for specific situations:
You answer the ringing phone on your desk. "Customer Service. How may I help you?" The response you receive is high pitched with agitation. "Hello, I've been waiting for 3 days and I still have not received my..." You can sense that the caller has sat through many long phone calls before she was able to finally reach you, the Customer Care Manager. She complains about the careless attitude of your company's CS representatives, the slow response time and a long list of other things. You understand from her complaints that she has been repeatedly ignored, lied to and made to chase her own tail. This is the fifth time you receive a call like this today and decide that something must be done.
October marks National Cybersecurity Awareness Month, and like the new year, organizations usually try to re-center their operations and renew their security resolutions. Some take this opportunity to update employees on the current security climate.
Cybersecurity is a growing concern for the healthcare industry. As more personal data and sensitive information goes online, cyber criminals are growing smarter. Healthcare security conferences and summits bring experts together to discuss, innovate, and brainstorm together how to combat security threats and better protect themselves against breaches. Giva has listed below a few upcoming events through the remainder of 2018:
Innovation is the cornerstone of successful businesses and keeping up with technological advances is more important than ever before. A skilled CIO should be a facilitator of innovation and must assist the company in moving forward. Below is a list of ways that can aid CIOs in enhancing their organizations through innovation:
In the health sector, priority is always given to saving lives while the security of personal health records (PHR) is often overlooked. This is because in comparison to emergency situations, the storage of information seems very insignificant. As a result, an increasing number of healthcare providers are facing the consequences. From January through May of 2018, in the United States there were 147 security breaches reported, representing 2,807,227 health records exposed via various cyber attack methods. These methods include email hacks, ransomware incidents and malware infections, among others. Cyber-crime is stronger than it has ever been and there are no signs of its decline. Therefore, healthcare providers should counteract this by rising up to the occasion and replacing outdated security tools with updated technologies and strategies.
The roles of the CIO and the HR department are complementary and play a crucial part in any business. However, the silo mentality that exists in many companies stands in the way of both departments cooperating with each other to produce great results. Most organizations have not yet realized the benefits they can reap from interdepartmental cooperation such as that of IT and HR. Both departments are heavily dependent on each other, and companies that have discovered this have taken the necessary measures to do so.
The IT department of a company plays a vital role in the success of projects and initiatives. Consequently, the approach team managers and HR departments take during the hiring process is critical and can affect the end result. Below is a list of tips and tricks on how to hire the best talent for the job and build a productive IT team: