Giva Blog Categories : Business

Do You Have a Business Continuity Plan (BCP) for Your IT Department?

IT Business Continuity Plan (BCP)

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In today's society, several factors can impact business continuity. In addition to physical threats like theft and natural disasters, the Internet — despite its many benefits — can also wreak havoc. Downtime, in any form, can cost a company money and, perhaps, its reputation if not managed correctly.

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What Is an IT Operating Model, and Why Does “Everyone” Need One?

Operating Models

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New and seasoned businesspeople know that a well-thought-out business model and strategy are two key ingredients needed to create a successful company. 

However, something discussed less frequently is an operating or operational model. This outlines important details about a company, including those regarding employees, processes, systems and technology.

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What Defines Data-Driven Decision Making?

Data-Driven Decision Making

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At some point or another, we have probably trusted our "gut" with making a decision. In other cases, you make a decision, which turns out to be incorrect, and then proclaim, "I should have gone with my gut." Intuition can seem like an attractive prospect in decision making, although there's plenty of research to suggest that it is nothing more than the luck of the draw. Whether you are deciding on a new personal auto insurance plan, or a big partnership at the company you run, data can help you better understand and quantify a decision. This is where data-driven decision making, or DDDM for short, can make a big difference. So, how can you validate an action before committing using DDDM? The answer is not straightforward. How you incorporate DDDM into your business is highly subjective. It will depend on things like the industry, business goals, client-type and, of course, the way you collect and process data. Continue reading to find out how you can transition from intuition to data-driven decision making at your business.

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What is ITIL Compliance: Are Organizations Achieving It or ITIL Alignment?

ITIL Compliance vs Alignment

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In most organizations there is a generic form of the Information Technology Infrastructure Library (ITIL®), that provides a detailed outline and operating procedure for IT operations and activities.

In many ways, this ITIL operational management process controls and oversees IT Service Management (ITSM), IT Help Desks, and relationships with external vendors, such as Software as a Service (SaaS) providers.

In recent years, the idea of  becoming "ITIL compliant" has become more popular. However, this leaves many IT leaders wondering:

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Our Big List of As-A-Service Acronyms

Our Big List of As A Service Acronyms

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The cloud is so much more than new-era data storage. It has grown to offer services of all kinds to businesses, healthcare organizations, educational faculties, and more. You may already be familiar with "Software as a Service" or the SaaS meaning. While that is a well-known expansion of cloud as a service, there are many other acronyms you may be unaware of. Each acronym reflects another capable service of the cloud — one or more of which may be of value to you and your organization. Continue reading as we have created a master listing of each service related to today's cloud technology.

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7 Ways to Improve Customer Data Privacy Management and Software

Customer Data Privacy Management

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Customer data privacy management is essential in all business sectors, not only from a legal perspective, but as part of the customer experience. Customers trust organizations and service providers with their information and personal data.

Any organization that fails to provide reasonable and adequate safeguards for personal information and data is in breach of what customers and legislation expects.

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Conversational Customer Service and Quality: Are You Keeping Up With Customer Experience Trends?

Conversational Customer Service & CX Trends

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Gone are the days when all a company needed to make sales was a good product. Sure, that still matters, but customer priorities have changed. Nowadays, it is the customer experience management strategy that can make or break the success of an organization. The good news is that organizations are picking up on new customer trends and interests. For example, data collected by SuperOffice and shared through Forbes shows 45.9% of organizations place customer experience (CX) as their top priority — ahead of product and pricing. What is driving this shift in priorities? The same data source notes that 86% of customers have paid more for a product or service simply because they had a more enjoyable customer service experience.

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B2B Customer Journey vs Experience Journey Mapping

Customer Journey vs Experience Journey Mapping

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Before the Internet, business to business (B2B) customer journeys were simpler, linear, and customers had less control. Sellers controlled the flow of information and were often the ones to initiate contact.

Salespeople and marketing teams pulled potential customers into the sales funnel, except for word-of-mouth referrals and those who went seeking solutions to their problems. The digital age changed all of that.

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Life After Covid: 5 Types of Post-Pandemic Consumer Behavior Trends to Emerge

Post-Pandemic Consumer Behavior Trends

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In March 2020, the world changed forever. A global pandemic was declared, known as Covid-19. Over 600 million people have been infected and 6.4 million have died worldwide according to the WHO, Covid-19 dashboard.

Over time, enforced restrictions have started to ease and life is returning to normal. People are going out. Industries that were badly affected during the pandemic, such as restaurants, leisure, travel, and healthcare, are slowly returning to pre-pandemic traffic patterns.

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5 Ways Companies Are Boosting Resilience in the Workplace

Workplace Resilience

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Before the pandemic, businesses were struggling to build and maintain workplace cultures that kept employees engaged and motivated. Since the pandemic, building and sustaining healthy, happy, and resilient workplace cultures is an even greater challenge.

A resilient workforce is more important than ever before.

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