Giva Blog Categories : Business

What are OmniChannel Customer Experience Strategies, Customer Service, Support, Platforms & Examples

OmniChannel Customer Experience

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What is OmniChannel?

A "channel" in business is simply a medium through which a company can communicate its products to customers. This can be done through websites, advertisement hoardings, social media platforms, or by contacting customers via email, phone calls, or messages.

In the past, marketing was done through one or two channels or mediums such as printing advertisements in a newspaper or running television ads, but now with the availability of smart devices, such as mobiles or tabs, there are a plethora of digital platforms through which a company can market their product to the customers anywhere in the world. This kind of marketing interaction is called Multi-Channel Marketing. In multi-channel, a company can advertise their products and get feedback for their services on different platforms. This helps in getting a wider reach to customers, but the drawback is that all these apps and platforms work separately from one another, and to extract feedback from them is a difficult task and results in longer response time. A multi-channel environment is a great approach to increase the overall visibility of the products but does not provide good customer service or customer experience.

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HIPAA Waivers During COVID: What to Expect in 2022

HIPAA Waivers During COVID What to Expect in 2022

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Global pandemics like COVID-19 are unprecedented situations, which call for unprecedented action. This mantra is especially true in the field of healthcare, where in early 2020, operations shifted to pre-dominantly virtual care. This action was initiated to keep people apart and from further spreading a virus we knew so little about.

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3 Essential Elements for the Best Cloud IT Backup Strategy

Best Cloud Data Backup & Recovery Strategies

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What is a Data Backup Strategy?

Data Backup is storing original data, files, and information at a secondary location by making as many copies as required and using them in case the original data or information becomes inaccessible, corrupted, deleted, or formatted. Data can be stored in something smaller such as an external or USB drive, or something larger such as disk or tape storage systems, or cloud storage.

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Help Desk Tips: How to Deal With Angry Customers

How to Handle Angry Customers

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Have you noticed people seem to be angrier these days? It is more than a coincidence. Polling company, Gallup, surveyed 160,000 people in 116 countries during 2020 and early 2021. The results, shared via Forbes, show that anger, stress, and sadness are at all-time highs. Interestingly enough, it is not solely due to the global pandemic - which has certainly raised tensions. These statistics have been trending in the wrong direction for many years now. Uncertainty seems to be the biggest contributor to people feeling down or upset. As is highlighted in the survey, 4 in 10 adults have experienced some form of stress or worry in recent times. 

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Customer Service Recruitment Strategies in a Post-Pandemic World

Customer Service Recruitment Strategies in a Post Pandemic World

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The advent of the COVID-19 pandemic created unique challenges for the economy. In its early days, employers across many sectors could not keep as much staff as they normally would. Financial constraints, combined with an uncertain future, resulted in temporary lay-offs and permanent restructuring. As the economy has bounced back, employers have faced a new problem - worker shortages. Why is this? In data collected by HRReporter, reasons range from available unemployment benefits, a preference to work from home, and demands for higher wages. According to Innoflow, the situation in the United States will go from bad to worse if not tackled soon. They claim that we could see:

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The Great Resignation: Its Causes, the Problems Faced & Solutions for the Future

Workforce Exit Great Resignation

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While the world is dealing with the pandemic, companies are dealing with a unique epidemic of mass resignation from employees. As per the end of July data from the U.S Bureau of Labor Statistics, a record-breaking 10.9 million positions were lying vacant in companies, with 4 million job resignations in July 2021 alone. This phenomenon of mass resignation is termed "The Great Resignation". But what is the driving force behind this great resignation of employees, whose motivations were mortgages or loans that made them work even in the worst working environment?

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A Guide to Vulnerability Management & Assessment Tools & Best Practices

Vulnerability Mgmt Tools and Best Practices

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What is Vulnerability Management?

When an end-user receives a notification for an update to a software or application, it is not always to provide them with new features or improvements to performance. In many cases, these updates are pushed to our tech devices to patch security vulnerabilities. Enter vulnerability management. This practice is critical to hardware and network security. Vulnerability management is the proactive process of identifying and ridding tech of malicious behavior before it leads to a full-out breach. It does not always mean an attack is imminent, however. It can sometimes also be the identification of opportunities for improvement as it relates to security practices.

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What is Service Integration and Management? SIAM Made Easy

Service Integration and Management (SIAM)

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What is Service Integration and Management (SIAM)?

Service Integration and Management (SIAM) is a successful outsourcing service model designed to handle multiple vendors. SIAM will help your company find new ways to improve its existing processes by leveraging more than one supplier for different aspects of business operations. The SIAM approach has been used by large organizations for many years, but it has not seen widespread adoption until recently. SIAM was created to optimize the critically-needed area of Information Technology (IT). These days, most companies rely on IT systems to run their business operations. To ensure that these systems continue functioning properly, they must have a SIAM provider who can manage all of their suppliers while also ensuring that they are using best practices when it comes to supplying IT services.

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Analyzing Robotic Process Automation (RPA) in Healthcare, Finance, and the Cloud

Robotic Process Automation (RPA)

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What is Robotic Process Automation (RPA)?

Many organizations have turned their attention to automation to eliminate or reduce time-consuming tasks. This technology allows employees to focus on work that brings more value to the bottom line. With Robotic Process Automation (RPA), organizations automate tedious tasks, such as processing transactions, inputting data, and sending communications. Implementing an RPA into your organization can reduce the cost of labor and the risks associated with human error. Your clients may also see improved response times and accuracy of information sharing.

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What are the Differences Between Grid, Cluster, Utility & Cloud Computing

Computing Technologies

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Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.

What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.

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