Giva Blog Categories : Business

How to Leverage Customer Intelligence to Reduce Operating Costs

How to Leverage Customer Intelligence to Reduce Operating Costs

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What is Customer Intelligence (CI)?

The internet is home to many tracking tools designed to gather valuable information to better profile consumers. This information is so valuable that it is usually sold to third-party companies for further follow-up.

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3 Must-Have Customer Service Tools to Scale Your Startup

3 Must Have Customer Service Tools to Scale Your Startup

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Customer service is a necessary component to any startup. It is important to have customer management strategies in place so you can properly serve your current customers while making it attractive for leads to become customers. There are many software solutions that cater to startups' customer service needs, but there are three main tools that can help quickly scale your startup; these are:

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Top Tips for Creating a Cybersecurity Budget in Healthcare

Top Tips for Creating a Cybersecurity Budget in Healthcare

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The healthcare industry will forever be the target of cyberattacks due to the array of information included in the healthcare record.

With this in mind, the need for cybersecurity is not going away. It is becoming a more predominant focal point in the industry, as you will see shortly. If your organization is struggling to justify the financial cost of adding cybersecurity to yearly budgets, consider asking yourself the following questions:

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What Are the Effects and Costs of Downtime to Healthcare Organizations?

What Are the Effects and Costs of Downtime to Healthcare Organizations

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Any break in the standard flow of a business can result in severe financial losses. Where do these losses stem from? According to Bleuwire, the usual suspects that can cause downtime in any business are:

  • Human error

  • Internet outage

  • Malfunctioning hardware

  • Cybersecurity threats

  • Server instability

  • Software updates

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The 3 Most Effective Organizational Change Management Models in Healthcare Practices

Change Management Models for Healthcare

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Change management models are a crucial part of any organization. Healthcare settings in particular are known to be resistant to change and have a lot on the line when it comes to implementation. In order to stay competitive, it is important to know how best to implement change management strategies that will keep your organization running smoothly and efficiently. There are many different models for change management frameworks, but which ones work the best for healthcare?

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6 Ways SaaS Can Support Your Startup's Success

SasS Benefits for Startups

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Running a startup company is no easy task. You have to worry about hiring the right people, getting customers, and maintaining an efficient workflow. The best way to do all of these things? Build a strong foundation with SaaS tools. There are many software options for startups that will help you grow your business in different ways. No matter what stage you are at or what type of business model you use, there is something out there for every company that can help it grow without breaking the bank or taking up all of its time.

Here are 6 ways SaaS can support your startup's operations:

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The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

The Six Most Damaging Types of Ransomware That Every Business Should Be Aware Of

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On the surface, many people identify ransomware as a one-dimensional type of attack that encrypts files and only frees them once payment is received. In theory, this is the basis for most ransomware attacks. Over time, cybercriminals have continued to develop attacks to be more intricate and ultimately more damaging.

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3 Reasons to Use SaaS in Your Business-to-Customer (B2C) Call Center

3 Reasons to Use Saas in Your Business to Customer Call Center

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Companies are increasingly embracing Software as a Service (SaaS), which, although originally designed for internal use by companies and departments, has quickly become an attractive option for B2C companies looking to provide their customer access to software from the cloud. SaaS is revolutionizing the business-to-customer call center industry by taking advantage of its ease of use and flexibility when compared with other options, like on-premises systems. Here are three main reasons your business to customer company should consider migrating your call center to a SaaS platform:

  1. Ease of Use

    SaaS is a great way to make your customer support even more efficient and streamlined. You can manage everything from within one application, so you do not have to keep checking for new updates or conduct business with multiple vendors. A single portal for various applications distills customer service down to its simplest and most effective form.

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3 Critical Times You Should Start IT Change Management Processes for Cost-Effective ITSM

When Should You Start IT Change Management

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It is great to have IT change management systems and standards in place to support any changes your organization needs to implement. It is equally important to know when you should be initiating those processes to most effectively be agile and aid process-improvement practices.

IT administrators understand that their ITSM systems are complex, multi-faceted environments that require constant maintenance on time and on budget. To manage and retain the IT budgets available, they have to ensure data and processes are synchronized and reflected in a timely and cost-effective way. This level of management is essential to keeping IT operations on schedule and budgets kept under control. It can be challenging to transition from traditional to modernized/digital ITSM to ensure best practices are being followed so that you can adapt and maintain your business.

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Top AI Trends & Developments That Improve Cybersecurity for Businesses

Top AI Trends & Developments That Improve Cybersecurity for Businesses

Photo Attribution: Anson_shutterstock/Shutterstock.com

Believe it or not, the concept of artificial intelligence (AI) dates back to the 1950s, when researchers first began thinking about ways in which machines could simulate human intelligence. With that being said, AI is not a new system. It has been around for decades and has become popular with organizations of all kinds. It is touted to be the technology capable of staying on top of a company and industry-specific trends, all while achieving higher-levels of productivity among employees.

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