Giva Blog Categories : Business

Here are the Top Cybersecurity Threats Facing Small Businesses Today

Top Cybersecurity Threats Facing Small Businesses Today

Photo Attribution: smonkey/Shutterstock.com

With so many potential risks to cybersecurity, it is no surprise that data protection is a top priority for many small businesses in the U.S. When a business evaluates its cybersecurity position, it is encouraged to look at it from three key positions:

  • Layered
  • Technology-based solutions on-premises
  • Internal cloud technology

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Stop the Turnover: How to Retain IT Help Desk Personnel

Happy IT Help Desk Personnel

Photo Attribution: Viktoria Kazakova/Shutterstock.com

IT help desks have some of the highest turnover, which is very costly, pushing 40%. Why is that? John Loyd suggests several reasons, including high stress, lack of experience, and feeling ineffective. And so, how can organizations and leaders go about to better retain their IT help desk employees?

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How to Identify & Prevent Data Threats by Employees in the Workplace

How to Identify & Prevent Data Threats by Employees in the Workplace

Photo Attribution: Sapann Design/Shutterstock.com

As technology becomes more sophisticated, so are the threats to our data and privacy. A recent survey of 150 Inc. 5000 companies revealed that 53 percent of respondents said they feel more confident about the security of their company's data now compared to five years ago. Though the renewed confidence amongst organizations is a welcomed surprise, cyber threats continue to be an ever-evolving hazard. Not only are cyber criminals becoming more nimble in their efforts, but cybercrime can also often happen much closer to home base.

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How to Implement a Proactive vs. Reactive IT Help Desk

Proactive vs. Reactive It Help Desk

Photo Attribution: khaleddesigner/Shutterstock.com

The typical conception of the IT help desk is a group of support people ready to be contacted by employees with any number of types of problems, and the help desk staff willing and able to go about resolving these issues--a process that is "reactive" in nature.

But, what if those problems never even occurred? Or, what if they were mitigated before the customer even had them?

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How a Mobile Help Desk Solves These Top 5 Obstacles to Providing High Quality Customer Service

Mobile Help Desk Solves Top 5 Obstacles to High Quality Customer Service

Photo Attribution: wanpatsorn/Shutterstock.com

A mobile help desk is a tool used by organizations to better communicate with their customers. It provides the opportunity to not only standardize communications but also to improve the speed of replies. Help desks initially began as ticketing systems to handle customer concerns but have grown to become a one-stop-shop for customer service best practices. What can a mobile help desk do for you today? It provides insight into the experiences of your customers and internal features including the performance of your support teams.

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7 Top IT Healthcare Security Tools & Strategies for 2021

7 Top IT Healthcare Security Tools and Strategies for 2021

Photo Attribution: Solveig Been/Shutterstock.com

In the health sector, priority is always given to saving lives while the security of personal health records (PHR) is sometimes overlooked. This is because, in comparison to emergencies, the storage of information seems very insignificant. As a result, an increasing number of healthcare providers are facing the consequences.

A new report by Black Book Market Research forecasts that data breaches against the healthcare industry are likely to triple in 2021. The survey also found that 75% of the organizations responding felt they were not prepared to act when a cyberattack hits and almost all (96%) felt that cyber criminals were ahead and outpacing their organizations.

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Proposed 2021 HIPAA Regulation Changes: What Can You Expect?

Proposed 2021 HIPAA Regulation Changes

Photo Attribution: Artur Szczybylo/Shutterstock.com

HIPAA has become more important now than ever before as more people are relying on telemedicine and other forms of online care. In March 2020, the U.S. Office for Civil Rights (OCR) division of the Department of Health and Human Services (HHS) announced that it would not apply penalties for "non-compliance with the HIPAA Rules related to the good faith provision of telehealth during the COVID-19 nationwide public health emergency." This mandate will continue into 2021 as more people utilize Telehealth services across the nation.

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HIPAA-Compliant Text Messaging, Why You Need It & Best HIPAA Texting Apps

HIPAA-Compliant Secure Text Messaging

Running a hospital presents a variety of unique challenges. It is like many other businesses as it requires effective leadership and communication to run smoothly, but the extra factor is the importance of timeliness. All businesses require quick employee response, but this could not be truer for a healthcare facility. Patients and their health can be unpredictable. There should be a method of reaching healthcare professionals promptly while still protecting the sensitive information being transmitted.

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4 Important Areas for Your 2021 Cybersecurity Budget

Cybersecurity Planning

Photo Attribution: Artur Szczybylo/Shutterstock.com

As more employees begin to work from home, and cybercriminals become increasingly more sophisticated in their abilities, unsuspecting tech users have become more vulnerable. With this in mind, there is no better time for employers and IT leaders to develop a cybersecurity response plan and back it with a budget that fits the size and needs of the organization.

When it comes to cybersecurity, an organization can never sit still, as trends and risks are constantly evolving. In most cases, the cost of developing a solid plan and budget for cybersecurity can seem like a small price to pay in comparison to the damage a cyberattack can cause to an organization's reputation and bottom line. What questions should you be asking of your plan and what important areas should you consider for your budget?

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4 Reasons Why It is Important to Have Secure Business Associates

HIPAA Business Associates Data Security

The number of breaches of unsecured protected health information (PHI) on record in the United States is staggering and continually increasing. Significantly, these records only cover breaches affecting 500 or more individuals. One can only wonder how many more breaches have occurred on a smaller scale. The types of breaches range from theft and hacking, to improper disposal and unauthorized access as a result of negligence. According to the HIPAA Journal, between 2009 and 2019 there were 3,054 healthcare data breaches involving more than 500 records. Those breaches have resulted in the loss, theft, exposure, or impermissible disclosure of 230,954,151 healthcare records. That equates to more than 69.78% of the population of the United States.

Such incidents can be avoided if covered entities (companies involved in healthcare) ensure that all of their business associates are secured. There are many reasons why it is important to have secure business associates. Being aware of these reasons may prompt covered entities to take the necessary measures to protect their clientele's information:

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