Service Leader's Corner: Elevating Customer Excellence

Explore "Service Leader's Corner," our blog's hub for service leadership and customer excellence. Dive into articles spotlighting strategies and principles for exceptional experiences. Whether you're a service professional or team leader, join us on a journey to refine your skills within our comprehensive blog.

3 Top Ways to Provide More Cost-Effective Customer Service

3 Top Ways to Provide More Cost Effective Customer Service

Photo Attribution: BoBaa22/Shutterstock.com

From the right tools to adequate staffing, customer service can turn out to be an expensive venture for businesses of all shapes and sizes. Most of the expenses incurred come from in-house teams, usually those working in a call-center. If customers get off of the phone with your in-house team and still don't have a resolution to their issue, that can also be seen as both time and money wasted. This is especially true if the customer decides to forego your business thanks to that particular experience.

According to Hannah Steiman of Peak Support, there are a few ways in which in-house customer service can become costly:

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The Difference Between Help Desk, Technical Support & Desktop Support & Skills Required

The Difference Between Helpdesk Technical and Desktop Support and Skills Required

Photo Attribution: Rosadu/Shutterstock.com

With continued growth in computer and hand-held device use in the lives of many brings increasing technical questions and problems that arise. And so, the field of supporting these systems grows along with it, which brings business opportunities for entrepreneurs, and employment opportunities for support personnel.

But there are different types of support needs accompanied by varying required responsibilities and skills. The following are the differences between, and skills required for, three common areas of support: Help Desk, Technical Support, and Desktop/Deskside Support.

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5 Winning Strategies in Responding to Negative Customer Feedback

5 Winning Strategies in Responding to Negative Customer Feedback

Photo Attribution: Golden Sikorka/Shutterstock.com

The way customers interact with businesses has changed rapidly in the last several years. This means that organizations have had to pivot their business and marketing strategies. Customers are becoming increasingly diligent about researching products and services before buying. The most powerful source of product understanding is customer feedback, which has become even more accessible now as online reviews are growing in power and number.

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3 Valuable Tips for Improving Customer Service in Telehealth Practices

3 Valuable Tips for Improving Customer Service in Telehealth Practices

Photo Attribution: eamesBot/Shutterstock.com

There is a good chance that if patients have chosen to engage in telehealth services, they have done so due to its overall convenience. Though the level of patient care is most important, customer service plays an integral role in patient retention. This is a key metric to consider when looking at the continued growth of telehealth services across North America.

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The MetroHealth System Launches New Giva HR Employee Interface

The MetroHealth System Launches New Giva HR Employee Interface

On Monday, August 19th, Giva customer, The MetroHealth System, launched a new internal Human Resources (HR) service using Giva's HIPAA compliant SaaS Customer Self-Service Portal. The MetroHealth System has for the past five years already been utilizing Giva's Service Management Suiteā„¢ in the cloud for their IT Service Desk and a number of other departments such as Facilities and Environmental Services. They are now pleased to be expanding their services by offering Giva's Customer Self-Service Portal to their employees in an effort to offer streamlined HR services.

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5 Ways to Remedy a Bad Customer Service Situation

5 Ways to Remedy a Bad Customer Service Situation

No matter how hard you may try, delivering great customer service all the time may simply not be possible. Even if you take your job seriously, slip ups will inevitably occur. Significantly, providing perfect customer service is not what makes your organization great, rather it is the way in which you handle bad situations with customers. Here are a few tips on how to remedy a bad customer service situation:

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4 Ways Governments Can Improve Service Level Agreements

Improving Service Level Agreements

Service level agreements (SLA) are formal agreements made between two or more parties as it pertains to a particular service. These documents provide guidelines for both the provider and the consumer during the life of a specified contract. A subsidiary of the Canadian Government, called Shared Services Canada (SSC), was formed in 2011 and took aim at adjusting certain parameters around SLAs within the Government of Canada in order to ensure efficiency.

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6 Important Considerations for Cloud Service Level Agreements (SLA)

Cloud Service Level Agreements

When it comes to cloud computing, Service Level Agreements (SLAs) act as both the structure and warranty of the terms of the relationship between the consumer and provider. SLAs that are tailored toward services in the cloud often include information that differs from other agreements of the same stature.

The following are six important considerations to be aware of for service level agreements customized for the cloud:

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6 Key Components of a Service Level Agreement (SLA)

Service Level Agreements (SLA) Terms of Service

What specifically needs to be included in a service level agreement? Which aspects are described in an SLA? In this post, we explain the 6 common elements of a service contract.

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The Importance of Challenging Yourself Daily

Challenging Yourself for Business Success

Success is a future for only those able to see the value in facing challenges. Many companies focus on creating a positive environment to increase workplace productivity, but few seem to view being regularly challenged as a positive thing. Keeping your mind working daily to overcome obstacles encourages new ways of thinking and creative solutions. Embracing challenge allows you to become the best version of yourself in all facets of your life and makes you an invaluable asset in any field of work.

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