Best Practices for Your Help Desk

Help Desk Best Practices

Is your company's help desk up to date? Test your business with Giva's recent article 13 Ways to Develop Your Company's Help Desk Best Practices to find out what your company does well and what they can improve on.

A strong help desk is often the cornerstone of good customer service. Your company needs to be sure that its help desk is optimized and that your customers are getting the service they deserve. Giva's article suggests various tools and strategies for developing a help desk that satisfies your customers' needs.

Client Success

MetroHealth System Logo
  • 50% reduction in time to deploy Giva's change, incident, problem, asset management and knowledgebase modules
  • 60% reduction in the 5 year Total Cost of Ownership (TCO)
  • Saved at least 1 FTE due to lower ongoing administration
  • Saved 1 week per month due to easy to use reports
Athens Regional Health System Logo
  • Increased to 90% achievement in meeting service level agreements
  • 70% reduction in generating reports and admin; eliminated 35 hours/month
  • 50% faster to create/assign a service request
  • 60% increase in information captured during the initial phone call
  • 50% increase in the number of service requests created due to intuitive design
Santé Health Systems Logo
  • 80% increase in productivity by using Giva's dashboards and reports
  • 60% increase in meeting service level agreements
  • 45% increase in the number of the calls logged due to Giva's intuitiveness and ease of use
  • 50% increase in productivity by using Giva's integrated custom forms