Giva Cloud Software Customer Testimonials

See how Giva helps customers reduce costs & increase customer satisfaction
Willams Lea Logo
"Giva's flexible reporting engine facilitates our ability to provide both regular weekly and monthly reports and allows us to be responsive to our clients' requests for ad hoc information."
Sharon Johnson
IT Director, Professional Services
Willams Lea

Thacher Proffitt & Wood LLP Logo
"We require our help desk to work remotely after hours, and the Giva help desk software has fit extremely well in our business model."
Dierk Eckart
Director of Information Technology
Thacher Proffitt & Wood LLP

VirtuRad Logo
"We were easily able to customize Giva eCustomerService to our specific requirements in a very short amount of time."
Sally Chambers
Vice President, Operations & Customer Care

Stroock & Stroock & Lavan Logo
"The Giva help desk solution is highly customizable to meet Stroock's unique needs. For example, Stroock has developed its own customer satisfaction survey. The results are automatically tabulated in an easy-to-use report."
Stroock & Stroock & Lavan Logo
"Giva has the lowest total cost of ownership of any enterprise solution."
Don Fosen
Chief Information Officer

Casio Computer Co., Ltd. Logo
"Giva real-time reports allow us to carefully monitor customer service key metrics, hour-by-hour and minute-by-minute with no special reporting program, custom coding, or training. "
Benson Smith
Customer Services Director
Casio Computer Co., Ltd.

Santé Health Systems Logo
"As a result of productivity increases, we have also experienced a 60% increase in meeting our internal resolve-time service level agreements."
Juan Carlo Muro
IT Director
Santé Health Systems

Miles & Stockbridge P.C. Logo
"Giva only required hours to initially set up, and our agents were fluent with Giva after just 30 minutes of training."
Ken Adams
Chief Information Officer
Miles & Stockbridge P.C.

Becky Jones
IT Service Desk Manger
Miles & Stockbridge P.C.

Saint Elizabeth Health Care Logo
"As IT leader, my productivity has increased over 40% using Giva with respect to time spent monitoring the IT service desk."
David Burne
IT Leader
Saint Elizabeth Health Care