Creating, Editing and Searching Service Requests
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Reporting on Service Requests
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ITIL Help Desk Analyst Reports - My Created Tickets - Open & Closed
Measure Your Progess with Opened and Closed Tickets
My Created Tickets - Open & Closed Report
Setting goals and measuring your progress is a great self-performance measurement process. Giva eHelpDesk makes it easy with many Easy Three-Click Reporting choices. The My Ticket Count report is specific to the person logged in and allows you to specify a date range and will give you the number of tickets you opened, closed and the percentages based upon all tickets over that date range.
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