In its ongoing effort to deliver unequaled value to customers around the world, Giva is excited to announce a new partnership with Pacen Corp Pty Limited., based in North Sydney, Australia. Pacen Corp. specializes in the distribution of IT Service Desk and Asset Management solutions throughout Australia, New Zealand and the Pacific Rim region. In its vision to partner with global leaders for enterprise management, Pacen Corp. offers qualified practitioners in Change Management, Incident Management, Service Desk and ITIL "Best Practice" processes and procedures.
Pacen's strong market knowledge and expertise creates a timely and unified platform partnership with Giva, both of which are poised to offer superior solutions to Australia and the entire Asia Pacific region's growing demand for cloud-based IT Service Management.
"We look forward to working alongside the Giva team in providing the highest quality of products and service to the Asia Pacific Region", said Enzo Casali, General Manager of Pacen.
Giva has established a firm corporate commitment to the Asia Pacific region by hosting cloud-based applications on server farms in Australia. The speed and responsiveness of Giva's cloud IT Service Management applications are unparalleled. All customer data is stored locally on server farms in Australia to assure the highest levels of data security and privacy for organizations in the Asia Pacific region.
Giva offers a suite of exceptional and highly differentiated cloud-based IT Service Management and Customer Service products which excel above the competition as evidenced by the business results achieved by customers and direct comparison of Giva such as ManageEngine Service Desk Plus, SysAid Cloud, Salesforce.com RemedyForce and FrontRange Solutions HEAT products. Giva's satisfied customers reported measurable improvements as follows:
Saint Elizabeth Health Care: 90% reduction in the time required to configure/customize Giva
Miles & Stockbridge P.C.: 70% decrease in number of tickets that remain open from day-to-day
EDIMS: 100% faster application responsive/speed
Miles & Stockbridge P.C.: 70% increase in IT productivity in using the dashboards and real-time reports
Gordon & Rees LLP: 60% increase in meeting Service Level Agreements (SLAs)
Sante Health Systems: 50% increase in productivity by using Giva's integrated custom forms
"The demand for cloud-based application solutions in Australia and New Zealand is growing exponentially, and we are excited to work with the dedicated and highly skilled Pacen team to meet those demands head-on", said Ron Avignone, Giva founder.
Founded in 1999, Giva was among the first to provide a suite of help desk and customer service/call center applications architected for the cloud. Now, with hundreds of customer driven releases, the Giva Service Management™ Suite delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership. Giva is a private company headquartered in Santa Clara, California serving delighted customers worldwide.
Pacen Corp specialises in the distribution of Service Desk and Asset Management solutions throughout Australia, New Zealand and the Pacific Rim region.
For more than twenty years, it has distributed its products directly to corporate, government, education, and non-for-profit organisations; coupled with services for effective implementation, customisation and technician training.