Customer Service Resource Center
Helpful resources with insights from our industry experts
Learn How To Improve Your Customer's Experience with Expert Insights
Discover practical advice and proven strategies to help you deliver better service and build stronger customer relationships. These expert insights are designed to help you understand what your customers really want and how to meet those expectations.
The 10 Most Important Customer Experience Statistics for 2026 with How To's and Examples
Omnichannel Contact Center: What It Is, Features and Best-Practice How-To's
Call Center Shrinkage: How to Calculate and Improve for Streamlined Service
16 Cutting-Edge Ideas for Improving Customer Service in 2026
Caring Matters: 40 Empathy Statements for Customer Service
Contact Center Transformation Fully Examined: How to Build the Future of Customer Engagement
Customer Effort Score (CES): How to Calculate and Improve It Plus Industry Benchmarks
CSAT vs. NPS vs. CES: How to Calculate Plus the Pros and Cons of Each
Customer Satisfaction Metrics: Top Measurements Plus How-To's
The 5-Stage Knowledge Management Process for Customer Support Teams Plus Best-Practice How-To's
Automated Customer Service Examples Plus Benefits, Challenges and How-To's
After Call Work (ACW) in Call Centers: How to Measure and Reduce Times
Occupancy Call Center Fully Examined Plus Challenges, Solutions and How-To's
9 Top Call Center Routing Strategies Plus Best Practices for the Best CX
Average Handling Time: Fully Examining AHT for Any Help Desk
Learn Best Practices to Create Top Notch Customer Support Oranizations
Explore easy-to-follow tips and methods that leading companies use to build great support teams. For beginners and advanced professionals alike, these best practices can help you improve teamwork, speed up response times, and make customers happier.
Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Example Service Level Agreement (SLA) Template
The Value of Customer Surveys
Customer Escalations - Why You Should Reward Customers Who Complain
Attend Top Customer Service/CX Conferences
Stay up to date by finding top conferences where customer service and CX professionals gather to share ideas, tools, and trends. Attending these events can help you learn from others, discover new tools, and bring fresh thinking back to your teams.
Customer Contact Week (CCW) Orlando
Future of CX EXPO
GDS CX Innovation Summit
Customer Contact East
Reuters Events Customer Service & Experience West 2026
Customer Contact Week (CCW) Las Vegas
CX North America
Customer Contact West
Customer Experience for Financial Services (CXFS)
Call & Contact Center Expo
CS100 Summit
Customer Contact Week (CCW) Nashville
Customer Contact West
TSIA World ENVISION
Reuters Events Customer Service & Experience East 2026
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