Take a tour of the 7 easy eCustomerService quickstart steps.
Cloud Customer Service Software Quickstart Root Causes
Optionally Define Problem Base-Reason Categories
A root cause is the most basic reason for an undesirable condition or problem, which if eliminated or corrected, would prevent the problem from existing or occurring. "Best of breed" customer support organizations religiously categorize every service request so that they can routinely analyze why requests occur so that processes, procedures or technology can be changed or implemented to reduce these kinds of requests.
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