Customer Service Resource Center
Helpful resources with insights from our industry experts
Learn How To Improve Your Customer's Experience with Expert Insights
Discover practical advice and proven strategies to help you deliver better service and build stronger customer relationships. These expert insights are designed to help you understand what your customers really want and how to meet those expectations.
Customer Service Reporting: How to Use Metrics to Measure Customer Experience
Call Center Quality Assurance: Best Practices and Strategic How-To Guide
SaaS Customer Support: Best Practices, Key Components and Choosing the Right Software
Call Center Training Fully Examined: Benefits, Types and How-To Best Practices
Top 12 Mission-Critical Call Center Metrics: A Comprehensive Guide for CX Leaders
Customer Service Goals: 11 Ways to Inspire Improvement Plus How-To's
Top 8 Interactive Voice Response (IVR) Benefits for Call Centers
7 Examples of Excellent Customer Service in Healthcare and How to Implement Them
Call Center KPI Benchmarks By Industry Plus Best Practices
Giva’s List of 24 Top Call Center Statistics for 2025
7 Strategies for Providing Excellent Customer Service at a Hospital
How to Reduce Call Center Costs: 5 Common Causes and 9 Top Strategies
Exploring the Future: Customer Service Industry Trends for 2025
Customer Service Training Activities: 12 Top Games and Exercises to Build Stellar Support Teams
16 Top Call Center Outsourcing Companies for 2025
Learn Best Practices to Create Top Notch Customer Support Oranizations
Explore easy-to-follow tips and methods that leading companies use to build great support teams. For beginners and advanced professionals alike, these best practices can help you improve teamwork, speed up response times, and make customers happier.
Customer Service Best Practices - What Features and Functions You Should Look For in Customer Service Software
How to Leverage Metrics & KPIs to Reduce Call Volume
Example Service Level Agreement (SLA) Template
The Value of Customer Surveys
Customer Escalations - Why You Should Reward Customers Who Complain
Attend Top Customer Service/CX Conferences
Stay up to date by finding top conferences where customer service and CX professionals gather to share ideas, tools, and trends. Attending these events can help you learn from others, discover new tools, and bring fresh thinking back to your teams.
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