Giva Blog

With the development of many software applications and web-based platforms, it is now easy to access healthcare facilities and information electronically. Gone are the days where patients had to wait for a long time to even get an appointment. Now it is a matter of minutes to get an appointment, purchase insurance, get access to health reports and other data online.

But with the development of new and sophisticated technology, these software apps and web-based platforms face security threats along the way. Because of these security threats, there is a need to implement rules and regulations to make sure that the technology is not misused. The Health Insurance Portability and Accountability Act (HIPAA) introduced in 1996 is a standard created to ensure that the privacy and health details of the patient are safe at all times and would not be disclosed to anyone without the consent of the patient.

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The ITIL Guru sat at his desk, looking over the latest additions in the Continuous Improvement Register (CIR). As a review board member, he liked what he saw. More and more IT staff contribute improvement ideas, making him feel good about the progress. The phone rang.

 "ITIL Guru. How may I assist you today?"

"This is Michael. The CIO requested that I come to her office tomorrow. She wants me to take over the role of Change Manager. Her text does not appear clear about the new Change Enablement practice. Can you help me to make a good impression?"

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The IT Infrastructure Library, abbreviated as ITIL®, is a library of guidelines that were first introduced by the British government's Central Computer and Telecommunications Agency (CCTA) during the 1980s that outlines a complete list of best practices to be adopted for delivering IT services. The guiding principles listed in ITIL have undergone several revisions over time after they were first introduced and currently include five books, each dealing with different aspects of IT services, with one unit of the ITIL System focusing on the 7 guiding principles.

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While the world is dealing with the pandemic, companies are dealing with a unique epidemic of mass resignation from employees. As per the end of July data from the U.S Bureau of Labor Statistics, a record-breaking 10.9 million positions were lying vacant in companies, with 4 million job resignations in July 2021 alone. This phenomenon of mass resignation is termed "The Great Resignation". But what is the driving force behind this great resignation of employees, whose motivations were mortgages or loans that made them work even in the worst working environment?

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Excellent customer service starts with empathy, patience, and understanding your customers' needs. To deliver this, it is critical for a service representative to understand how consumers think and react to a conversation. One major factor that determines the course and outcome of a conversation is the generational difference when dealing with a customer. This may be the first time in history that customer service representatives are tasked with dealing with customers from five generations. Because of this, it is not possible to have one approach for all customers. Rather, a service representative needs to deploy different strategies and special forms of communication to deliver exceptional customer service across all five generations. For that, a service representative needs to be aware of the differences in the mindset of each generation and must be able to meet the expectations of each group accordingly.

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Service Integration and Management (SIAM) technology was created to optimize the critically-needed area of IT Service Management (ITSM). SIAM providers can manage all of IT's services while also ensuring they are using best practices in their services.

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Organizations of all sizes utilize technology, especially computers, to facilitate their day-to-day operations. From on-site infrastructure to cloud computing, the way information is created, stored, and shared has changed drastically. Organizations that have taken a modern approach to their IT setup are not only employing cloud solutions, but also other computing methods, such as grid, cluster, and utility.

What is the difference? How can they help your organization with productivity? We want to assist you in making an informed decision on your new or updated computing setup. Continue reading to get the scoop on the disadvantages and advantages of grid, cluster, utility, and cloud computing in the workplace.

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Service Design

What is the Importance of Service Design?

The most important reason for the success of a company providing services to its customers is its service design, which is the first point of contact between a company and the customer, and sets the customer's first impression of the company. Did you ever question how air ticketing, hotel booking, or banking services have become so convenient that even a non-technical person can use them easily, or did you ever feel that using one mobile phone service is much easier to use than another? Who makes these services user-friendly and convenient? Well, the answer is a service designer. A service designer is a person entrusted with the role of creation a service design for a company.

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Help desk technician is a job that does not seem to be talked about enough. It is an essential position in any business, and it is not going anywhere anytime soon. Those in these positions often work in the IT department of an organization but can also be employed by a software company or other vendors that sell computer-related products and services to businesses.

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